Feedback about our transcription service
We look forward to receiving your suggestions. This will allow us to respond to your needs
and expectations more efficiently in the future. We value our clients and the 605,010 minutes of audio we
have transcribed so far.
My first attempt at using a service like this. It was extremely easy to navigate and understand their website. Amazingly simple to upload the document and it was back to me in less than 24 hours. The transcription was excellent especially considering there was a good deal of background noise that had to be dealt with. I will be using this for another major project I have soon.
I love S2T. They have a lot of talented people on staff. I'm really impressed by how quick they turn around projects. Each transcript I have gotten has been great with only a few having minor errors in specialized industry terms. I'm glad to have them as part of my team.
I had over 400 minutes of interviews to be transcribed. After a smooth exchange of emails to get a confidentiality form signed (my institution requires it), it took less than 24 hours to receive the completed transcription files (the first one came within 3 hours of completing the order!). Not only that, but the number of errors was minimal. I'm happy with the service, and I have already recommended it to colleagues.
I asked for accommodations on the way in which my billing statements were drafted as well as making a number of phone calls regarding the transcriptions I needed. Every staff person I spoke with was curteous and went out of their way to get me a quality transcription at the most reasonable price possible. I had an excellent experience with your company.
I placed two orders. One for a 17 min video to be transcribed and one for a three minute video to be transcribed. On screen said up to 3 days to deliver. BOTH were back within 5 hours. To say I'm blown away by the service is an understatement. And the value for money is excellent. Well done gotranscript.com - you have a new and evangelical client. I've already told 3 of my colleagues about you and your excellent service. Theo
Great service. I have uploaded several research interviews. The first one was finished and had an accuracy of about 97%. Some technical phrases were not transcribed, which I understand. Each blank had a times tamp, so I could complete those myself. I have recommended this service to a colleague.
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