Otter.ai
AI
Back to Providers
Human + AI transcription with strong accuracy focus, compliance options, and flexible turnaround speeds.
Provider Facts
| Service type - Human | No |
| Service type - AI | Yes |
| Pricing model | Subscription (per user/seat) |
| Free trial | Basic free forever; Business 7-day trial |
| Enterprise pricing | Yes |
| Turnaround standard | Real-time for meetings (Zoom/Teams/Meet) |
| Rush available | No |
| Rush options | N/A |
| Accuracy claim | Not disclosed |
| Accuracy guarantee | No |
| QA process | AI-based transcription; no multi-step QA disclosed |
| Languages | 5 (EN-US, EN-UK, Japanese, Spanish, French) |
| Translation services | Limited |
| Text formats | TXT, DOCX, PDF |
| Subtitle formats | SRT |
| Pro formats | N/A |
| API access | Yes |
| Webhooks | Yes |
| Zapier | Yes |
| Video platforms | Zoom, Teams, Meet |
| Cloud storage | Yes (Drive, Dropbox, SharePoint, S3) |
| HIPAA | Yes |
| GDPR | Yes |
| SOC2 | Yes |
| ISO27001 | No |
| Encryption | AES-256 at rest; in-transit not disclosed |
| NDA available | Not disclosed |
| Enterprise billing | Not disclosed |
| Volume discount | Not disclosed |
| Account manager | Yes |
| SSO | Yes |
| Custom workflows | Yes |
| White label | No |
| Support channels | Chat/Text/Call/Support requests |
| 24/7 support | Yes |
| Phone support | Yes |
| Response time | Not disclosed |
| Documentation quality | Good |
