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Service type - Human
|
Yes
|
|
Service type - AI
|
No
|
|
Pricing model
|
Pay-as-you-go (per word for English)
|
|
Free trial
|
First 3 minutes of audio OR first page of a PDF free
|
|
Enterprise pricing
|
Yes
|
|
Turnaround standard
|
About 3 hours
|
|
Rush available
|
Not disclosed
|
|
Rush options
|
Not disclosed
|
|
Accuracy claim
|
99%-100%
|
|
Accuracy guarantee
|
Not disclosed
|
|
QA process
|
Human typists + confidentiality/QA policies (details Not disclosed)
|
|
Languages
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English only (core); Spanish transcription/translation supported
|
|
Translation services
|
Yes (Spanish)
|
|
Text formats
|
DOCX (delivery as Word doc; other formats Not disclosed)
|
|
Subtitle formats
|
Not disclosed
|
|
Pro formats
|
Not disclosed
|
|
API access
|
Yes
|
|
Webhooks
|
Yes (Dev Portal supports webhook integration)
|
|
Zapier
|
Not disclosed
|
|
Video platforms
|
Not disclosed
|
|
Cloud storage
|
Not disclosed
|
|
HIPAA
|
Yes (HIPAA policies overseen by Privacy Officer)
|
|
GDPR
|
Not disclosed
|
|
SOC2
|
Yes (claimed adherence)
|
|
ISO27001
|
Not disclosed
|
|
Encryption
|
Encrypted channels; stored encrypted; Azure Government Cloud mentioned
|
|
NDA available
|
Yes
|
|
Enterprise billing
|
Not disclosed
|
|
Volume discount
|
Not disclosed
|
|
Account manager
|
Yes (Account Management contact; enterprise)
|
|
SSO
|
Not disclosed
|
|
Custom workflows
|
Yes (custom integrations)
|
|
White label
|
Not disclosed
|
|
Support channels
|
Phone + email
|
|
24/7 support
|
Not disclosed
|
|
Phone support
|
Yes
|
|
Response time
|
Not disclosed
|
|
Documentation quality
|
Good
|
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