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Service type - Human
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Yes
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Service type - AI
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No
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Pricing model
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Pay-per-minute
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Free trial
|
Not disclosed
|
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Enterprise pricing
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Yes (high-volume discounts/monthly billing)
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Turnaround standard
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24 hours (transcription)
|
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Rush available
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Yes
|
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Rush options
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6-12 hours; 6 hours by request
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Accuracy claim
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99% accuracy and work guaranteed
|
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Accuracy guarantee
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Delivery guarantee (conditions apply)
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QA process
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Human transcription workflow (details Not disclosed)
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Languages
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27 languages/dialects (foreign language service)
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Translation services
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Yes (foreign language offering)
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Text formats
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TXT, HTML, DOCX, RTF
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Subtitle formats
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SRT, VTT (WebVTT)
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Pro formats
|
XML captions (TTML/DFXP/SMPTE-TT) mentioned
|
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API access
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Yes (contact required)
|
|
Webhooks
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Not disclosed
|
|
Zapier
|
Not disclosed
|
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Video platforms
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Not disclosed
|
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Cloud storage
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Not disclosed
|
|
HIPAA
|
Not disclosed
|
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GDPR
|
Not disclosed
|
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SOC2
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Not disclosed
|
|
ISO27001
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Not disclosed
|
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Encryption
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AES-256 encryption mentioned
|
|
NDA available
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Yes (confidentiality agreements for staff)
|
|
Enterprise billing
|
Monthly billing available (high volume)
|
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Volume discount
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Yes
|
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Account manager
|
Not disclosed
|
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SSO
|
Not disclosed
|
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Custom workflows
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Not disclosed
|
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White label
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Not disclosed
|
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Support channels
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Phone + email
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24/7 support
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Not disclosed
|
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Phone support
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Yes
|
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Response time
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Not disclosed
|
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Documentation quality
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Good
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