|
Service type - Human
|
Yes (human review + human-only in full service)
|
|
Service type - AI
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Yes
|
|
Pricing model
|
Subscription (self-service) + Custom (full service)
|
|
Free trial
|
5-day free trial (self-service)
|
|
Enterprise pricing
|
Yes (full service)
|
|
Turnaround standard
|
Within minutes (claim)
|
|
Rush available
|
Not disclosed
|
|
Rush options
|
Not disclosed
|
|
Accuracy claim
|
Up to 99% (with optional human review)
|
|
Accuracy guarantee
|
Not disclosed
|
|
QA process
|
Domain-trained AI with optional human review
|
|
Languages
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Translation supported in 50+ languages (transcription languages Not disclosed)
|
|
Translation services
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Yes
|
|
Text formats
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TXT, DOCX, PDF
|
|
Subtitle formats
|
SRT, VTT
|
|
Pro formats
|
SCC, DFXP (and others)
|
|
API access
|
Yes
|
|
Webhooks
|
Not disclosed
|
|
Zapier
|
Not disclosed
|
|
Video platforms
|
Not disclosed
|
|
Cloud storage
|
Not disclosed
|
|
HIPAA
|
Yes
|
|
GDPR
|
Yes
|
|
SOC2
|
Yes (availability depends on service/config)
|
|
ISO27001
|
Yes (availability depends on service/config)
|
|
Encryption
|
HTTPS in transit; AES-256 at rest (AWS S3)
|
|
NDA available
|
Yes (available on request/contract)
|
|
Enterprise billing
|
Centralized billing (full service)
|
|
Volume discount
|
Not disclosed
|
|
Account manager
|
Yes (full service dedicated account manager)
|
|
SSO
|
Yes (SAML SSO)
|
|
Custom workflows
|
Yes (API integrations + custom tailoring)
|
|
White label
|
Not disclosed
|
|
Support channels
|
Phone + support (details Not disclosed)
|
|
24/7 support
|
Not disclosed
|
|
Phone support
|
Yes
|
|
Response time
|
Not disclosed
|
|
Documentation quality
|
Good
|
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