Ensuring High-Quality Captions for Television and Internet Programs
Captions must be accurate, synchronous, complete, and well-placed on screen for TV and Internet programs, matching spoken words and including non-verbal cues.
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Closed Captioning Caption Quality Requirements
Added on 09/30/2024
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Speaker 1: Caption Quality Requirements Caption Quality Requirements Television Quality standards apply to non-exempt television programs. Captioning of such programs must be accurate, synchronous, complete, and appropriately placed on the screen. To be accurate, the captioning should match the spoken words and contain proper spelling, punctuation, and capitalization, and include non-verbal information that is not observable, such as the identity of speakers and sound effects. To be synchronous, the captioning should appear at the same time as the spoken words to the extent possible, depending on whether the program is pre-recorded or live, and the captions must be displayed at a speed that permits them to be read by viewers. To be complete, captioning should be run from the beginning to the end of the program to the fullest extent possible. To be appropriately placed on the screen, captioning should be viewable and not block other important visual content on the screen, including character faces, featured text, and other information that is essential to understanding a program's content. Captions should also not run off the screen or overlap one another. Internet When TV programs are shown on the Internet, the quality of their captions must be at least of the same quality as the television captions provided for the same programming.

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