How AI Can Take Over Contact Center FAQs (Full Transcript)

[00:00:02] Speaker 1: Ajay again. Let's read another IT confession. At Jeremy Loves Soccer says, To whom it may concern, I'm a contact center agent and I'm tired of answering the same questions over and over again. Yes, I know our hours. Absolutely, I can recite our return policy. It's my pleasure to help you find the nearest location. I mean, can someone else take the FAQs? Interesting, Jeremy Loves Soccer. That's exactly why customer service agents love Zoom Virtual Agent. AI handles the frequently asked questions automatically, so you can focus on the tougher issues that need your expertise. That's your forte. And that's the goal, Jeremy Loves Soccer. Hey, IT, give the people what they want. Give them Zoom. Now if you'll excuse me, Bob stole my sandwich again. It's the third time this month. Man cannot survive on string cheese and gelatin alone.