[00:00:00] Speaker 1: Fold a letter with me while I tell you about the case that taught me that caring about a client is part of the job. Hi, I'm Huma. I'm a litigator who made the pivot to legal tech and like so many of us lawyers, I've worked on some really heavy cases like representing criminal defendants across the country as well as victims of the Afghan Taliban. And one thing about being a lawyer is you often end up being more than just a lawyer for your clients. Early in my career, I was second chairing a major federal jury trial. Very serious charges, a 38 count indictment, mountains of evidence, 302s, videos, financials, everything you could possibly think of. And of course, I still had a full caseload on top of that like all of us. And in the middle of all this chaos, my client had an issue. He was being held in a small rural county jail, and he couldn't get access to religious items and food he was legally entitled to. I spent weeks trying to solve this. Calling, filing, following up, getting absolutely nowhere, despite a supportive Article 3 judge who lamented that he did not have jurisdiction over a county jail in another state. I did not have time for this. I was drafting my opening statement, prepping direct and cross-examinations, dealing with last-minute motions and limine. Just getting very overwhelmed trying to balance everything. And then it hit me. I couldn't keep doing this alone. I had to throw in the towel because it might start to diminish my representation in the substantive case. But how else was this going to get done? I mean, he's stuck in the boonies, waiting for trial, and I'm basically his only support system. No friends, no family to speak of. And yeah, the accusations were difficult, but he was still entitled to his rights and his dignity. I just could not let this client down. It might seem like a small thing in the course of the case, but I knew it mattered to him. And I felt that it mattered to me. So instead of continuing to spin my wheels, I reached out. I found a local faith leader who connected me to a religious nonprofit. They swooped in and handled everything. After a few days, my client had his religious food and his items of worship. Part of helping him prepare for trial was making sure that he had what he needed as a human being. Lawyers have to weigh the decision to limit ourselves to our engagement letter or to step up. And most of us choose to step up. These things can feel frustrating. They take time. They usually don't move the case forward, but you do them anyway. Because caring for your clients, not just their case details, isn't optional. It's part of what we are privileged to do. And I know if you've practiced, you've had a moment like this. What's a time that you've had to think outside the box to best serve your client? Let me know. I'd love to hear.
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