How MyCase Improves Criminal Client Communication (Full Transcript)

A criminal defense team shares how MyCase centralizes messages, notes, and documents, enabling faster responses, stronger collaboration, and better client support.

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[00:00:00] Speaker 1: One of the biggest complaints criminal defendants and criminal clients have is that they have limited or stilted communications with their attorneys. Training our clients, which we do to use my case as the primary point of communication, then also having policies in place internally so that our team understands they have a certain amount of time to respond to client messages has been key. And then having it in one location enables our attorneys to do that quickly. My case does grant us a lot of opportunities to collaborate as a team, to work together, to research, and to document information. And so being able to have one centralized location to keep notes or client communications in one place or also access documents is really key for us to work as a team.

Summary

A criminal defense practitioner describes improving client-attorney communication by training clients to use MyCase as the main communication channel, setting internal response-time policies, and centralizing notes, messages, documents, research, and team collaboration in one platform.

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Title

Centralizing client communication and teamwork with MyCase

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Keywords

criminal defense Remove

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client communication Remove

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MyCase

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response-time policies Remove

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centralized platform Remove

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team collaboration Remove

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case management Remove

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documentation Remove

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attorney workflow Remove

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Key Takeaways

Train clients to use a single platform as the primary communication channel.
Establish internal policies for timely responses to client messages.
Centralize client communications, notes, and documents to improve attorney efficiency.
Use shared access to support team collaboration, research, and documentation.
A unified system reduces stilted communication and helps clients feel better supported.

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Sentiments

Positive: The speaker highlights solutions that improve responsiveness and teamwork, emphasizing benefits like faster replies, better collaboration, and centralized access to information.

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