How MyCase Improves Criminal Client Communication (Full Transcript)

[00:00:00] Speaker 1: One of the biggest complaints criminal defendants and criminal clients have is that they have limited or stilted communications with their attorneys. Training our clients, which we do to use my case as the primary point of communication, then also having policies in place internally so that our team understands they have a certain amount of time to respond to client messages has been key. And then having it in one location enables our attorneys to do that quickly. My case does grant us a lot of opportunities to collaborate as a team, to work together, to research, and to document information. And so being able to have one centralized location to keep notes or client communications in one place or also access documents is really key for us to work as a team.