How Rev Helped a Legal Firm Scale Transcription Fast (Full Transcript)

[00:00:00] Speaker 1: Working with REV has allowed our transcription department to be more confident in their ability to deliver for our clients on the due dates that they need them. My name is Benjamin Jaffe. I'm the Director of Operations for Neil R. Gross & Company. We are a court reporting and legal services company that works out of the National Capital Region and services clients of all types from government agencies to local municipalities through civil litigation clients and attorneys who contract with us directly. Before we worked with REV, we just had more work than we had transcribers and so we were looking at options to help us not create a backlog and to have that flexible. REV has allowed us to scale our businesses because we can grow faster than if we had to recruit and train all of our own typists. It also allows us to take on work more flexibly because we can take on a big case or a big delivery of transcription work and ramp up our relationship with REV way faster than we could ramp up a relationship with individual typists. Working with REV has allowed our transcription department to be more confident in their ability to deliver for our clients on the due dates that they need them. That's because we work with REV on doing everything from same day transcripts all the way up to our normal delivery time and we can use the variety of services that really helps us grow our ability to meet our clients' needs. We've had a continued relationship and partnership with REV and Neil R. Gross for the last several years and really see them as part of our process for getting our work out and getting delivered to our client in a timely and accurate fashion. I've been happy with the growth that REV has done in their journey, evolving over time and adding more quality to their service and adding more service offerings. That definitely helps companies in this industry have more options to deliver to their clients. If I were to tell someone about our relationship between Neil R. Gross and REV, I would recommend to them the services, especially if they're trying to grow, if they're trying to expand their capacity, if they're trying to look towards either bringing on digital court reporting or bringing on more services. They're a great partner to work with and they've helped us to really solidify our processes and grow in our marketplace.