How to Use Norton EpicLink for Diagnostic Orders and Referrals (Full Transcript)

Speaker 1: Hi, this is Lee Delaney with Norton HealthCare. There are many benefits to practices who choose to sign up for Norton EpicLink, including the ability to place diagnostic orders and make referrals to Norton Adult and Pediatric Specialty Services. To place an order or make a referral, make sure you select your patient. Once you have your patient, hover over the three dots on the upper right-hand corner of your screen and go to the Order Entry section. The easiest way to find your imaging order or your referral to a service line is to just type in what it is you're looking for. For the purposes of this demonstration, I'll use oncology. You will see a number of services that pop up for oncology. I'm going to use hematology oncology. On this page, if you have a provider you wish to refer to specifically, you can add that provider's name here, but you don't have to. You can leave that blank. In the Comments section, please add any notes or relevant information that you want us to know about the referral or the patient. Maybe the patient has a location preference, or they just want the first available appointment option. If while making the referral, you notice that the contact phone number for the patient is not up to date, please enter the preferred contact phone number for the patient here. Then the patient can have their number permanently changed at their next Norton HealthCare appointment. Lastly, you'll want to select a diagnosis. You can check one of your recent diagnoses, or you can search for a new one. I'm just going to select one of these for the purposes of this demonstration. If you had any files or any office notes or any lab results or anything that you think we should know as you're making this referral, feel free to add those here. Then you'll hit Accept once your order is ready, and it'll go to this page, and you will be able to sign that order, or you can go back in and edit it if you need to change something. Once you've created your order and accepted it, it'll show up on this page for unsigned orders. If you see the two circles linking, that means your order's ready to go. If you see a red exclamation point, that means you have some information that still needs to be updated. Click this Edit button here, it'll take you back to the order, and you'll be able to fill out the additional information. Once you're ready to go, you hit Sign Orders, and then that order is gone into our system, and we'll be going to the Hematology Oncology Work Queue. If you want to check on your orders, go to Referral Search, and the order should appear up here. If you have any technical questions or issues, please call the Norton HealthCare Help Desk at 502-629-8911 and select the prompt for EPIC. If you need to reach your physician liaison, please email liaison at nortonhealthcare.org.