How Zoom’s AI Receptionist Answers Calls 24/7 (Full Transcript)

[00:00:00] Speaker 1: Calls don't wait for the right time. Sometimes they come in when you're helping a customer, or long after you've closed up shop. Enter Zoom Virtual Agent Receptionist, your AI receptionist that answers calls and engages with customers when your team can't. It handles FAQs, actually books appointments, and routes calls when it matters. The best part, setting it up is actually really easy. Starting in AI Studio, select Virtual Agent, then create your first voice agent and choose AI Receptionist. Next, make it your own. Pick a name, language, and greeting, and give it a voice that matches your brand. Then, feed it knowledge. Upload PDFs, website links, or FAQs, making it an expert on your business. From there, set up smart call routing so every caller lands exactly where they need to be. You can also create custom topics that match exactly what customers are asking for. With Transfer by Name functionality, callers reach specific team members instantly. And by syncing your calendar, callers can book time with you right then and there. Lastly, link it to your Zoom Phone Auto Receptionist and you're live. Every call answered, every customer helped, and no leads lost with Zoom Virtual Agent Receptionist.