Make Zoom Live Streams Accessible with 3Play Captions (Full Transcript)

[00:00:03] Speaker 1: How to Make Zoom Live Streams Accessible with 3Play Media 3Play and Zoom integrate seamlessly, which means you can order top-quality live captions for your Zoom meetings and webinars, all at the push of a button. Today, we're going to show you exactly how it's done. First, make sure your Zoom account is linked with 3Play Media. You'll need to be the administrator or owner of a paid ProZoom account. To get started with ordering, navigate to the Live Captioning module within your 3Play account and click on Schedule Live Captions. Select Zoom as your video platform. On the next page, you'll provide all of your event details. First, select the account that contains your Zoom event under Integration Name. Next, tell us whether you're hosting a meeting or a webinar. Select the correct user email. Next, select the correct external event. In the next section, you'll choose your service type. We offer two distinct options. Automatic live captions use 3Play's cutting-edge technology to generate captions in real-time. Professional live captions are delivered by a skilled captioner dedicated to your event, ensuring the highest level of accuracy. The name and start time of your event will populate automatically, but you have the option to adjust these fields if you need to make changes. Next, provide the estimated duration of your event. Then, select your pre-event stream start time. This determines how many minutes before your event you'll begin streaming to 3Play, and we'll be ready to start providing captions at that time. We typically recommend beginning the stream about 15 to 20 minutes before your actual event starts. In the next section, set your caption delivery details. By default, 3Play generates a single-use external URL as an alternative caption viewing option outside of the Zoom platform. After your event, saved captions will deliver to the folder that you select here. Next, tell us more about your event type. This tells us whether your event possibly contains advanced subject matter that may require one of our more specialized captioners. If you've selected professional live captions, you can also enter an event description, speaker names, and a word list to provide more context for our captioners. If you've selected automatic live captions, you'll still have the option to upload a word list to improve the accuracy of the service. In this step, you have the option to adjust the profanity filter. By default, we populate your existing project level setting. Next, clarify some event constraints. The stream reconnection wait time tells us how long to wait in the instance that your stream disconnects during the event. After this time has passed, we will disconnect from delivering captions. Here, you can also provide a maximum event duration. This gives us an early heads up in case you expect your live event to run longer than originally estimated. If you've selected professional live captions, you can also select a captioning overtime option. This tells us what you want to happen in the instance your event goes over the original estimated duration. Captions may fall back to automatic generation, or they may continue with a professional captioner depending on availability. Finally, provide a support contact. If our team has questions or issues with captioning, this is who we'll reach out to for help with troubleshooting. Once you're done, click schedule live captions. After you complete the scheduling process, you'll be brought back to the live captioning dashboard where your event will now appear under upcoming events. An email will also be sent to the provided address, which contains shortcuts to assist in completing setup, given that captions may likely be scheduled far in advance of the actual event starting. Now that you've scheduled a live event with 3Play, you can preview, edit, and monitor your upcoming event from this dashboard. If you've ordered professional live captions, you can also check the captioner match status to see if a captioner has been assigned before your event. If not, the event will be auto-captioned at the specified time. Leading up to your event, you can request customer support by creating a case directly from this dashboard. During live professionally captioned events, you'll also have access to real-time chat support from the event details page. On the day of your event, don't forget to go live in Zoom. Click Go Live on Custom Streaming Service from within your Zoom event to get the connection with 3Play up and running. And there you have it. You've successfully ordered live captions using the Zoom integration powered by 3Play Media. 3Play Media is the only media accessibility services vendor with guaranteed SLAs on quality, deadlines, and support. Get started today at 3playmedia.com.