Speaker 1: Tell me about a time when you dealt with a difficult customer. When have I dealt with a difficult customer? Oh, good question. To be honest with you, I've never dealt with customers before, but I think I could do a really good job. Please do not use that answer when responding to the really difficult behavioral interview question, tell me about a time when you dealt with a difficult customer. And don't use this answer either. To be honest with you, I've never had to deal with a difficult customer. However, if I ever encountered one, I would not take any bad attitude from them. If they show me respect, then they'll get respect back. Tell me about a time that you dealt with a difficult customer has to be one of the hardest behavioral interview questions to answer correctly. In fact, if you give a poor response, you will probably fail your job interview. So if you have an interview coming up soon for any role or company, make sure you stay tuned because I promise to help you be the standout candidate. And just very quickly, if you are new to the channel, please make sure you hit that subscribe button. It's really important because then I can help you not just pass any job interview you ever attend. I can also help you to negotiate a salary and progress throughout your career. And please give the video a like. Thank you very much. By liking the video, that tells me you find these tutorials useful. Let's get straight into the presentation. So to help you pass your interview, this is what I will cover during this tutorial. Number one, I will explain why the interviewer is asking you the question, tell me about a time when you dealt with a difficult customer. If you understand why the question is being asked, you can then give the perfect top scoring answer. Number two, I will then tell you the number one best method for structuring your answer to this and any other behavioral interview question that will get you the highest scores possible. And then finally, number three, I will give you a brilliant example top scoring answer in a live interview to the question, tell me about a time when you dealt with a difficult customer that will help you to be the standout candidate. So to begin with, why is the interviewer asking you the question, tell me about a time when you dealt with a difficult customer? Well, they are asking you this interview question for two reasons. Reason number one, if you haven't previously dealt with a difficult customer, then the interviewer can't be sure you have the skills and the qualities to match the job description. Therefore, it is essential to give a specific situation you have previously been in where you successfully dealt with a difficult customer. And reason number two, they want to assess how confident you are when dealing with difficult customers. Whilst it is important to go above and beyond to provide exceptional service for customers at all times, it is also important to be resilient and confident in your abilities. So let me now tell you the number one best method for structuring your answer to the difficult behavioral interview question, tell me about a time when you dealt with a difficult customer. Now, the best method to use is called the STAR technique. STAR stands for Situation, Task, Action and Result. So you start off your answer and you tell the interviewer the situation you were faced with. You then move on and tell the interviewer the task that they needed doing. You next give specific details, in-depth details about the action you took to achieve the task. And then finally, you finish off your answer and tell the interviewer the results following your actions. So let me now give you a brilliant example answer in a live job interview to that tough behavioral interview question. Tell me about a time when you dealt with a difficult customer and I will then tell you where you can download the answer. Tell me about a time when you dealt with a difficult customer. In a previous role, a customer contacted me to request a refund because they were not happy with their purchase. Now, unfortunately, they did not have a receipt and because they had paid cash for their purchase, there was no trace of their order. So I was therefore unable to refund their order because this went against company policy. Now, when I told the customer this, they became angry and they threatened to leave the company and negative review online. So it was my task to remain calm, be positive and find a solution for the customer that they were happy with. I maintained my position about not being able to give them a refund, but I suggested to the customer that they could either have a replacement product or a credit note against a future purchase. I then asked the customer several questions about the type of product they really wanted before suggesting alternative products we had available that would be more suited to their needs. Now, eventually, the customer calmed down and they agreed to exchange their purchase for a product that they really wanted. The customer actually then went online and they left a glowing five-star review citing my professionalism and my attentiveness whilst dealing with their situation. So that's a fantastic answer to that challenging interview question. Tell me about a time when you dealt with a difficult customer that utilizes the STAR technique. You can see how effective the STAR technique is for answering any type of behavioral interview question. So the next thing to do if you want to accelerate your learning even further and make sure you pass your interview is click that link right now in the top right hand corner of the video. Head through to my website PassMyInterview.com and you can instantly download my full set of tell me about a time behavioral interview questions and top scoring example answers. It's a fantastic resource and you can literally have it in your inbox within two minutes from now and it's going to help you be the standout candidate at your forthcoming interview. Make sure you check that out. Finally, just before I go, please make sure you hit that subscribe button. I genuinely want to help you pass your interview and progress throughout your career. I can only help you if you are subscribed. Please give the video a like because that not just motivates me to create more content for you, it also tells me that you find these tutorials useful. Thank you very much. Oh and don't forget to connect with me on LinkedIn. I've put my LinkedIn link in the description below the video and it's always a pleasure to connect with like-minded professionals such as yourself. Thank you so much for watching and I wish you all the best for passing your interview. Have a great day.