Success Metrics for Outbound Financial Voice Agents (Full Transcript)

[00:00:00] Speaker 1: Evening, everyone. I'm from Chicago, by the way, so I brought the snow and I'm not bringing the cold yet. I'm gonna go back to the cold tomorrow, but great to meet you guys. Great to be here. I'm the CEO and co-founder of Aviary AI. What we do is we provide voice agents for the financial services space, so credit unions, banks, and life insurance companies. We're specifically focused in on outbound right now. We have not gotten into inbound. It's really important to set the baseline of like, what do you guys define as success? What is the adherence of what you consider poor? There's really two things that I think our customers really care about from a voice perspective is voice quality and latency. It's easy to over-index on the idea that like, you have it perfect. Ultimately for every single call, whether it's inbound or outbound, did you complete the task that you were meant to go do is the ultimate side of it, right? Like, I think that's one thing too to just remember as you guys are building this piece out is we all want perfection. That's what we all strive for, but level setting the expectation that, you know, again, did it accomplish what you intended it to do? Yeah, maybe there was some redundancy in the conversation. That's okay, but like it accomplished what you needed it to do. So it is a moving target. I can just tell you that we're still playing around with it on a constant basis.