Speaker 1: A student support and guidance tutor is a member of staff who works within student services, works but is dedicated to support the students in the particular school they're working in. There's one student support and guidance tutor in every school. They're there to talk to about any issues that may be affecting your well-being while you're studying with us and

Speaker 2: should be readily available and contactable at all times.

Speaker 3: You should get to meet your SSGT during Welcome Week or around that time. Our website has all the relevant contact details of every SSGT and you can easily see which SSGT covers your school or subject area. You can find this information by going onto My Studies and clicking on Details under the Your Courses list. If you're still unsure, you can always ask your course leader, your personal academic tutor or your student information desk to find out.

Speaker 1: Personal academic tutors would work more with your academic work. So, for example, if you're if you're finding that things are getting a little stressful managing your workload, managing your study, you would probably contact your personal academic tutor. But that doesn't mean you can't talk to your personal academic tutor about well-being issues as well. Your personal academic tutor then might ask you to speak to your SSGT because we're very well placed to talk to the other services within the university. We can have a quick chat with you, try to find out what's going on with your well-being and signpost you to other services within the university. And that's a big part of the role of an SSGT is to find out what's going on and make sure you get the right support in the right place. So if you were going to go with difference, the two words would be for us, we're more of a pastoral service. But for the personal academic tutors, they're more about how your studies are fitting in. And we do talk to each other quite a bit. So if a personal academic tutor is talking to you and they find that they may have a concern, they may ask you to come and have a chat with us and vice versa. It could be anything. If it's affecting your well-being, that's the really important thing. Your well-being is very important to us. There's nothing worse than finding out after a long period of time that a student has been struggling with an issue and not talking to anyone.

Speaker 4: It's important to talk. It's a vast range of issues that we deal with. So it really is the case of there's probably nothing that you shouldn't talk to your SSGT about. If it's affecting your well-being, if it's affecting your ability to get into university, if it's affecting your ability to succeed at university, then you can come and talk to your SSGT about it.

Speaker 2: SSGT support is available throughout the week from Monday to Friday with standard working hours

Speaker 5: for each school. All SSGTs have an office on site so you can talk to us in person, or if it's more convenient, we can do a remote call over Teams as well. To request an appointment, simply email the address on the SSGT website or on your course list on MyStudies. You can expect us to support you in any way that we can.

Speaker 4: You can expect us to listen to your issue. You can expect us to be non-judgmental about whatever it is that you bring to us. We've seen and heard many things and we're not there to judge, we're just there to show you what your options are. We're not really there to guide you in any particular direction either, we're really just there to hear what you have to say, to listen to what you want to do, and to give you the options so that you come out a little bit clearer about which direction you're going to go into. Yes, that's exactly what we do. So we will meet you and sometimes we can, just by talking it through, actually oftentimes just by talking it through, we get to a much better place. Quite often on top of that you may need additional resource to help you get to where you need to be, or it may be that we can just sign you to one of our specialist services that can help you get to the next stage of where you need to be.

Speaker 1: If you're going to take any message away from this video today, I would advise contact your SSGT, talk to someone about whatever may be bothering you, and make sure that you get all the service that is available to you free through the University. If you are finding things difficult,

Speaker 4: if you want to talk that through, if you think that there is some resource that you're not aware of that could help, if you're struggling with any aspect of University, then you're very welcome to get in touch with us at any time.