Why AI Meeting Tools Aren’t Delivering Their Full Value (Full Transcript)

[00:00:00] Speaker 1: Okay, so one of the most stunning results for me is the amount of value left on the table due to friction and slow adoption of the tools, particularly AI, that are embedded into these platforms.

[00:00:12] Speaker 2: Absolutely. This was a headline for me as well. Friction is costly. 94% of employees said they face challenges across the meeting lifecycle, from preparing for meetings to being in them and following up on those meetings. This often leads to things like lost revenues, slower hiring, and overall reduced productivity. Now that's a big number, particularly when considering that collaboration and communication platforms have become the default way work gets done.

[00:00:39] Speaker 1: Yeah, 94% is a big number. And Zoom has integrated AI for meeting planning, scheduling, note-taking, and follow-up. So what's going on?

[00:00:49] Speaker 2: Well, ultimately, I think it comes down to adoption gaps. Employees are utilizing less than a third of the next-generation features, like AI-generated briefs, scheduling, and action tracking, to prepare for during the meetings and even after the meetings. In fact, you'll see on the slide that there's several new features that Zoom and many others continue to launch. But as we talked to employees, it felt like they weren't really using them, and they could really save a lot of time. In my work, I can think about an AI-generated agenda. That would significantly speed up work. I'm already using meeting notes and also thinking about how to schedule the next meeting. As a follow-up, action items are already available to me as well. And so a lot of these things save minutes in everyone's day, and they add up to a lot over time.

[00:01:36] Speaker 1: Yeah, absolutely. Let's talk a little bit about what happens when employees are using all of these features.

[00:01:42] Speaker 2: So when those next-generation features are used, organizations will see financial, strategic, and experiential benefits. In fact, we found in our data that employees can reclaim up to three hours. That's per employee, per week. If you add that all up, it's $134 billion in productivity value amongst enterprises in the U.S. alone.