Why Voice Agent Teams Prioritize Monitoring Over Deployment (Full Transcript)

[00:00:00] Speaker 1: When do customers actually care about these voice agents is when they're actually being when the calls are being made. So they care about monitor. Right. So we've decided as a team, again, legacy based industry that we're servicing, that we're actually not trying to focus on deployment, like making it so that it's self-service deployment. We'll handle that. We'll take care of that because it's the 80-20 rule. But where we're going to push it back onto the client to now manage and monitor or take care of is monitoring and QA. Right. So making sure that we build up as much on that front as possible so that they can do natural language querying against their data to see, hey, what was said during calls? What was the tendencies of calls? They can do all that. That's freely available. They can go ahead and monitor it. So we add those in and they can point out pieces to us. They do call reviews, too, independently to tell us if a call went great. Did it meet their standards? Did it not meet their standards? We haven't had anybody knock on wood on complaining about hallucination or anything. So we try to put that back onto the customers more and more now.