Configure Smart Call Routing for Receptionists (Full Transcript)

[00:00:00] Speaker 1: All available skills that are relevant for this receptionist are shown here. These are optional, but more, the number of skills you configure, the better and more powerful your agent gets. Let's see some examples. Call routing is when you're providing some specific guidance to receptionist to transfer calls based on whatever topics have been mentioned by the caller. So in this instance, if anybody calls and asks for a gift cards, I want them to go to our customer service line, and then if anybody asks for shipping update, I want them to go to a specific user. Or if somebody wants to talk to an agent, I can put them in another queue. So you have a lot of options to configure here, and this is called routing.