Domino's President Addresses Viral Video of Employees' Unsanitary Acts
Domino's USA President Patrick Doyle responds to a viral video showing employees tampering with food, ensuring swift action and commitment to customer trust.
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Handling a Social Media Crisis Dominos
Added on 09/26/2024
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Speaker 1: Here's Michael cutting somebody's cheesesteak. Now we must put stickers on there and then we'll watch him box it and then send it out on to the heat rack to be served to some unlucky customer that's in need of some snot. Yes, I said snot. Michael is such a great star, yes he is. Okay let's get one. Put a shot, put a shot. Michael I think we work well together, we should open up our own restaurant, you know how many people would come to it? You know how long it takes to get shut down? Less than 24 hours. Grand opening day, better get it today, we won't be here tomorrow. That's right, come to our store, we'll give you a lot of love. This cheesesteak is pretty lonely over here, I think it needs to be boxed, we'll see who it's going to. It's going on a delivery. Get the booger sticks out, sprinkle them with sprinkles so they'll never know that there's snot on it. Booger bread. Booger bread. Our manager is unaware of what we are doing at the moment, she is back in the back reading the newspaper like always, while we're out here clowning around putting snot in people's food. There we go, now it's ready to be shipped to some unlucky customer, yes. Well, now it's time to sign off, goodbye.

Speaker 2: Hello, I'm Patrick Doyle, President of Domino's USA. Recently we discovered a video of two Domino's team members who thought that their acts would be a funny YouTube hoax. We sincerely apologize for this incident. We thank members of the online community who quickly alerted us and allowed us to take immediate action. Although the individuals in question claim it's a hoax, we are taking this incredibly seriously. This was an isolated incident in Conover, North Carolina. The two team members have been dismissed and there are felony warrants out for their arrest. The store has been shut down and sanitized from top to bottom. There is nothing more important or sacred to us than our customers' trust. We're reexamining all of our hiring practices to make sure that people like this don't make it into our stores. We have auditors across the country in our stores every day of the week, making sure that our stores are as clean as they can possibly be and that we're delivering high quality food to our customers day in and day out. The independent owner of that store is reeling from the damage that this has caused and it's not a surprise that this has caused a lot of damage to our brand. It sickens me that the actions of two individuals could impact our great system where 125,000 men and women work for local business owners around the U.S. and more than 60 countries around the world. We take tremendous pride in crafting delicious food that they deliver to you every day. There are so many people who have come forward with messages of support for us and we want to thank you for hanging in there with us as we work to regain your trust. Thank you.

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