How Aeroflow’s Contact Center Supports Patients (Full Transcript)

[00:00:00] Speaker 1: I'm going to quickly describe how the contact center works and supports the patient journey at Aeroflow. So our patients initiate an order with us in a few different ways. Maybe their doctor faxes a prescription to us to kick off the process. Maybe they give us a call or they fill out a form on one of our websites. And we keep our patients informed every step of the way, but we expect this. Patients have questions in the process and we're here to support them. That's when they reach out to us, connect with a contact center agent via phone, email, chat, and they receive the support and solution that they need.