How to Request Unavailable Materials from Regent University's Library (Full Transcript)

Speaker 1: Welcome. In this video, I will be walking you through how to make a request for materials unavailable through Regent University's library. I will begin our search by using Primo to locate a book I am interested in. And as you can see, Regent University's library does not currently have access to a physical or digital copy of this book, so we can go ahead and select get it for me from other libraries. And this tab will present you with two options. You can either request a physical copy of the book, or if you need the book sooner, you can request a scan of a specific chapter. Physical books and AV items that you request from another library will be available for pickup within 7 to 10 days at the resource desk in the physical library. For distance students, we will first see if an e-book is available. If no e-book is available and you would like it, if no e-book is available and you would like a physical copy mailed to you, make sure you add your mailing address to the notes when you fill out your request. I'll go ahead and make a request now. And as you can see, you can select your home address and then you would put that address in the notes. I'll go ahead and request the book to be picked up at Regent University's library. And my request has been submitted. To view your request, you can exit out and go to your Primo account in the top right corner. If you do not see your account, you can simply sign in and then you'll be able to access and view your requests, your loans, and other information from the library. Here, we'll select library card, go to requests, and there's the book we just requested, a physical book to be picked up at Regent University's library. Another helpful tool for distance students, if you would like to request that a book Regent owns be mailed to you, you will use the hold request option. And then choose personal delivery as the pickup option, making sure that you put your address, your home address in the notes field. And then you can simply send the request. For local students, you can place a hold on a book or AV item and we'll find it for you and put it on a hold shelf for you to pick up at the resource desk. You can also use digitization option to request that we scan chapters of books and articles that we have in print form that will be sent to your email. And it is also easy to request an article that Regent University does not currently have access to by selecting get it for me from other libraries. And then you can request a digital copy that will be delivered to your email in 24 hours. And I'll go ahead and make this request. And we can go see that request up here in our account. Thank you for watching. And if you have further questions about using library resources, you can always get in contact with a Regent University librarian who will be more than happy to assist you.