Slack Frontline Connects Deskless Teams to HQ (Full Transcript)

[00:00:01] Speaker 1: Ooh, that's nice. Earthy, lovely. Good, ready to go. Hey, I'm Marshall. I work on the Slack product team, and today I'm excited to show you Slack Frontline, which is purpose-built for those of us who aren't sitting behind a desk. Slack has always brought together people, data, apps, and AI to get work done, but not everyone needs everything all the time. We've taken out all the things Frontline team members don't need, so they get just the things they do need, a small number of public channels, DMs with colleagues, access to the right agents and workflows, and that's it. It's the simplest version of Slack for users on the floor. So let's see what it looks like. Say I'm a store associate at a retail shop. The moment I clock in, I see what matters most, like the promotion that HQ just sent to every store. All the details are in one place, what's on sale, how to set up the display, the terms of the discount. So when a customer asks about the ad they saw online, I know exactly what they're talking about. But what if the customer wants something I can't find in store? Well, I don't have to call five stores. I just open the support channel where agents and associates across every location are ready to help. An agent checks inventory logged in Salesforce and finds the item in stock nearby in seconds. The customer gets options, I stay on the floor, and never skip a beat. And because the question was asked in the open, the whole team learns from it. Right before the shift ends, I noticed that the AC starts blowing some hot air. We should probably fix that. I open the support channel, describe the issue, and I snap a photo. The agent can usually walk me through a fix, but this one's a little too big for DIY. So it loops in a facility specialist at HQ. Hey Marshall, I'm reaching out to a tech right now. Hang tight. No hold music, no tickets sitting in a queue, just the right person on the issue immediately. And this isn't just built for retail. Slack is bringing this experience to every frontline team, in hospitals, on construction sites, on factory floors, in hotels. It's all delivered under the same data, functionality and governance that HQ already trusts. One work OS, every member of the team. Slack is how your entire company runs together.