Why Authentic Gestures Build Stronger Client Ties (Full Transcript)

[00:00:00] Speaker 1: A great article came out a few years ago from an in-house counsel at Motorola, and she had previously been in a big law firm, and she said, it's not breakfast, lunch, dinner, and cocktails or golfing that gets me. It's really helping me shine, thinking about ways to help develop me professionally and personally, seeing me, figuring out what I'm interested in in a truly authentic way, like, you know, what restaurants, what movies, what books, so that if you come across something, those small things, right, it doesn't have to be grand gesture, can be little things that made you think of that person, that you sort of send a book or invite them to a dinner or to a concert, are really impactful.