Zoom Powers MLB’s Fast, High-Stakes Replay Calls (Full Transcript)

[00:00:00] Speaker 1: A split-second call on the field, like a trap ball in the outfield or razor-thin tag at second base can completely shift the momentum of a game instantly. Those video coaches are under extreme pressure. They have just 15 seconds to evaluate the footage and tell the manager whether to initiate a challenge. As MLB's official communication platform, on game day, both teams are connected directly to the Replay Operations Center, aka the ROC in Manhattan, using Zoom Contact Center. The video coaches from each club are fed the same exact, high-definition angles as the MLB umpires in Manhattan in real-time. That's thanks to MLB's Replay software that connects all 30 ballparks in real-time to the ROC. But what if any of those teams had a technical difficulty or problem viewing the play? Video coaches can also communicate quickly with the Zoom Contact Center on secure, low-latency lines for anything they need to help make their decision before the time limit expires and play must go on. And MLB's partnership with Zoom goes far beyond the replay room. The league leverages Zoom's unified platform across its entire business, from front offices coordinating high-stakes scouting during MLB draft on Zoom events, to MLB.tv optimizing fan support with Zoom Contact Center. Huge thanks to MLB and Zoom for giving us an inside look at how high-stakes support technology operates behind the scenes.