Transcription
Captions (FCC/SDH)
Transcript Editing & Proofreading
Translation (text/audio/images)
Subtitles
Video Description (AD)
Zoom Virtual Agent Brings Support to Store Kiosks (Full Transcript)
Transcription Services
Zoom is extending Virtual Agent into physical and digital spaces, starting with in-store kiosks designed to reduce customer friction.
Download Transcript (DOCX)
Transcription editor
Customer Experience Isnt About More Channels
Added on 11/13/2026
Speakers
Add new speaker
[00:00:00] Speaker 1: Scaling automated CX isn't about adding channels for the sake of it. It's truly about reducing customer friction and showing up wherever your customers already are, with real resolution waiting for them, not just a simple greeting. So to do that, we're bringing Zoom Virtual Agent into new physical and digital spaces, and this is starting with a ZVA-powered kiosk in-stores.
AI Insights
Summary
The speaker says that scaling automated customer experience should focus on reducing friction and delivering meaningful resolution wherever customers already interact with a business—not merely adding more channels. As part of that approach, Zoom Virtual Agent is being extended into new physical and digital environments, beginning with an in-store, ZVA-powered kiosk.
Keywords
Key Takeaways
- Automated CX should prioritize friction reduction rather than channel expansion alone.
- Customers should receive actual issue resolution, not just an initial greeting.
- Zoom Virtual Agent is expanding into both physical and digital customer touchpoints.
- The first highlighted physical deployment is an in-store ZVA-powered kiosk.
Sentiments
Enter your query
{{ secondsToHumanTime(time) }}
{{ Math.round(speed * 100) / 100 }}x
{{ secondsToHumanTime(duration) }}
New speaker
Add speaker
Edit speaker
Save changes
Share Transcript
Copy link