10 Effective Strategies to Enhance Patient Satisfaction in Healthcare (Full Transcript)

Speaker 1: Patient satisfaction is an indispensable indicator of successful healthcare industry. The level at which a patient meets healthcare expectation is called patient satisfaction. Having a satisfied patient is very significant to achieving the health sector's financial goal. It helps gain loyal customers, add new customers, and avoid bad word of mouth. Also, it will be a free and effective advertisement for the company. So if you are new to my channel, please consider subscribe and click the notification bell also. By using a simple technique, patient satisfaction can be improved. Those are 1. Speak clearly with a smile on your face from entry to exit. The patient should be able to communicate with joy and comfort without any hesitation. Answer each question with respect, give immediate response to the phone call, and talk with patients by calling their names. This will show a more significant concern for patients. 2. Enough number of satisfied staff. When the inadequate number of staff work in an institute, as the workload for employees increases, they will show their stress to patients. It will affect the patient's satisfaction. 3. Encourage teamwork. Share special behavior of patients and their complaints with colleagues. This will help to reduce the number of complaints again and again. 4. Advise employees to be active. It will help to decrease waiting time. As in this busy world, time saving is crucial. Most of the patients might be busy. Hence, reducing waiting time will help to improve patient satisfaction. 5. Provide the complete description of each procedure. Do not hesitate to complain every step that is followed in the health sector, especially when it is associated with pain and being transparent. Do not lie. 6. Provide timely and reliable healthcare services. Timely reliable services is a co-operative health service. Higher management should focus more on this. 7. Provide effective discharge. Discharge the patient with a full description of drug usage, pre-admission, when to meet the physicians again, etc. 8. Simplify the payment method with full details. Payments should be accessible in an easy way. All methods should be available, like direct money payments, card payments, and online transactions, etc. 9. Design a system to get patients' feedback. Sometimes patients might not complain face to face, and they will speak about it outside. Hence, get a system to get patients' feedback via online or physical forms, but do not force them to give their feedback. 10. Handle the complaints properly. When there are any complaints, listen to them entirely and explain that each staff need to handle the complaints without subjecting patients to stress. Apologize whenever necessary, and be more mindful not to get the same complaints again. you