While the user experience of your site is great, the pricing phenomenal, and the turnaround time awesome - my supplied file came back transcribed as only '[MUSIC]'. Granted, I did not have high hopes given the source material and for just shy of $2 I have zero room to truly complain. That said, if the transcriber truly could not make out a single word, they should have listened more attentively. If that extra attention warrants either a higher cost due to greater amount of time spent or makes the entire proposition prohibitive as it falls outside the real of the service provided, a message to that effect - with or without refund - would have been more appropriate. I'm sure there would not be such a problem given clean audio, and I'm definitely keeping your service bookmarked for future reference.

We had a delay with our first transcription. It would be nice if we had known in advance. Otherwise, transcription was excellent.

Very prompt and effective service, will use again

excellent service overall. Good for tricky conversation style audio.