Frequently Asked
Questions

Yes. We love our customers! To show our appreciation for your patronage, we offer a Customer Loyalty Program. It's our way of thanking you. You can get the lowest prices around and enjoy special discounts just by continuing to use our services.

For our loyal customers, the price per audio minute can be as low as $1.02.

5% OFF for 2500+ uploaded minutes*

10% OFF for 5250+ uploaded minutes*

15% OFF for 10000+ uploaded minutes*

*Uploaded minutes calculated for all orders.

A couple of the biggest factors affecting turnaround time:

Urgency – Standard turnaround times are the cheapest. If you need something expedited, we can do some jobs in one day. The turnaround factor is part of your quote.

Recording quality – We work fast when your audio files are clear and with little background noise or technical problems. Files that are of poor quality are more difficult to transcribe, but we will put our best experts on the job.

The transcription or translation order can be cancelled anytime before the scheduled delivery date. The refund is processed in 1 business day. The refund amount, however, depends on the progress and consists of the amount paid multiplied by the percent progress of the transcription or translation. Therefore, if the progress is 0%, then the full amount will be refunded, and lesser as the progress increases. The Work-In-Progress transcription or translation can be saved as a text file from the account.

We do not offer refunds after the transcription or translation has been delivered. However, we offer free re-reviews once the transcription or translation has been delivered.