Frequently asked Questions

Transcription Process
Can you transcribe only certain sections of a recording?
Yes, if you let us know in your order details. When you upload your file, leave us a message with any instructions you think are necessary. We will make sure we understand your instructions. We will contact you if we have any questions.
Do you place timestamps in the text?
We offer 2 types of timestamp placement. You can choose between having timestamps every 2 minutes or when the speaker changes in the audio file. Timestamping service can be requested during the upload process.
Do you provide verbatim or edited texts?
All of our texts are Clean Verbatim by default. If you require a Full Verbatim text, you can request it during the upload process.
How will I receive my transcribed material?
We will email your file in Microsoft Word format. If you need it in another format, let us know in the comments section (Add transcriber instructions) along the file you upload.
What complicates the transcription process?
Poor sound quality is the biggest problem: excessive background noise, noises in the recording process, and not enough volume. Other factors that complicate transcription: more than one speaker, multiple people speaking at the same time, group discussions, fast speaking and industry-specific terminology. If you think any of these apply to your recording, contact our Customer Support team.
What if my delivery is late?
If we fail to deliver on the date we have committed to, we will make partial refund for you. The only possible obstacles for delivering the file on time are bad quality audio or other technical problems. If any problems do arise, the client is informed immediately.
Pricing and Services
What is included in your price calculator estimate?
You give us the length of the recording, your estimate of the category it falls into (see the descriptions summarized on the calculator) and the turnaround time you need. If your entries are accurate, our estimate is correct. Note: Quality of the sound on the recording is critical to the time is takes to complete the work (and the cost to you!). We appreciate realistic estimates.
How much do you charge?
For our loyal customers, the price per audio minute can be as low as $0.64 (£0.49). Our pricing: https://gotranscript.com/pricing
Getting Started
How can I create an account?
It's very simple! Just visit: https://gotranscript.com/auth/register
How can I reset my password if I have forgotten it?
Go to our Sign in page https://gotranscript.com/auth/login and click "Forgot your password?"
How do I send my audio or video to you?
We offer a simple, secure and fast upload system (https://gotranscript.com/add-files) for files up to 1GB in size. We can also work with links to external services like Dropbox or YouTube and many others.
Mobile Application
What features does the Mobile App have?
GoTranscript Voice Recorder is a simple app to help you record your ideas, interviews or other events. After using it, you can easily send it to us to be transcribed. For more information please watch our video: https://www.youtube.com/watch?v=INXv5drfWq8
Is my phone supported?
Our Mobile Apps are supported on the iOS and Android platforms.
Is GoTranscript Mobile App secure?
Yes! All the critical information is encrypted and no personal information is stored on your mobile device.
Do I have to buy the Mobile App?
No. Our Mobile App is completely free to download and install.
How can I download it?
You can download it from Google Play (Android) or App Store (iOS)
General
Where are your transcriptionists located?
The majority of our transcriptionists are based in the United Kingdom or United States and are native English speakers.
Can GoTranscript sign a non-disclosure agreement?
We keep all client information confidential. We are happy to sign your NDA (Non-Disclosure Agreement), or we can supply one for you.
Do you offer a discount for high volume?

Yes. We love our customers! To show our appreciation for your patronage, we offer a Customer Loyalty Program. It's our way of thanking you. You can get the lowest prices around and enjoy special discounts just by continuing to use our services.

For our loyal customers, the price per audio minute can be as low as $0.64 (£0.49).

10% OFF for 180+ uploaded minutes*

15% OFF for 360+ uploaded minutes*

20% OFF for 720+ uploaded minutes*

*Uploaded minutes calculated for all orders.

Which file formats do you accept?
We accept mp3, wav, wma, wmv, avi, flv, mpg, mpeg, mp4, m4a, m4v, mov, ogg, webm, aif, aiff, amr, 3gp, 3ga, mts, ovg file formats.
What should I put in the Message/Description/Instructions box when I place my order?
Put anything you think would be helpful to our transcriptionists. Identify speakers, spell uncommon technical terms and define acronyms. Provide details on particular sections that you know may be difficult to transcribe. Tell us if there is anything unusual in the file that we should be aware of, like a long break or a section that you do not want to be transcribed. More is better. A good collection of notes can reduce the time it takes to do the transcription, saving you money.
How can I convert my audio file into MP3?
Convert a WAV (audio) file into the MP3 format with iTunes. Open the file in iTunes. Choose “Convert Selection to MP3” in the “Advanced” menu. Indicate where to save the new file. If you don't see the option “Convert Selection to MP3”, change your Import Settings in your iTunes Preferences to “MP3 Encoder”.
What about Privacy/Confidentiality Agreement?
All of our translators/transcribers have signed a Confidentiality Agreement. We respect our clients' privacy, therefore we provide the option for the client to personally remove the completed transcriptions from our database. Regarding our translators/transcribers, the aforementioned data is completely removed from their computers as well.
What affects turnaround time?

A couple of the biggest factors affecting turnaround time:

Urgency – Standard turnaround times are the cheapest. If you need something expedited, we can do some jobs in one day. The turnaround factor is part of your quote.

Recording quality – We work fast when your audio files are clear and with little background noise or technical problems. Files that are of poor quality are more difficult to transcribe, but we will put our best experts on the job.

What audio qualities are important for your transcription?
Overall quality has a big effect on how long it takes us to do the transcription and our ability to be accurate. At a minimum, your audio file must be 44.1 kHz and a loud enough volume for accuracy. The less background noise the better. If you think we might have trouble with your recordings, please contact our Customer Support team. We can provide an upfront evaluation.
What if I have a problem with the transcriptions or translations?
Submit any claims to our Customer Support department within seven days of the receipt of your materials. You can call, contact our online support or send an email (info@gotranscript.com) with details.
Do you offer transcription services in other languages?
Yes. For the moment, the available languages are: Arabic, Chinese, Dutch, English, Estonian, Filipino, French, German, Hungarian, Indian, Italian, Japanese, Korean, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish language.
Can you partner with my company? Do you have an API?
Yes. For more information please visit: https://gotranscript.com/docs/api/v3 or contact us: info@gotranscript.com
What are your customer support hours?
We handle customer support inquiries 24/7.
Finances and Payment
Can the money deposited in the balance be refunded?
Money that is deposited in the balance can't be refunded. You can use the balance only for your orders.
How do I pay for my transcriptions or translations?
We accept payments by all major credit and debit cards and PayPal. We also invoice. Contact our Customer Support for details on billing arrangements. Our Email is info@gotranscript.com
What is your refund policy?

The transcript order can be cancelled anytime before the scheduled delivery date. The refund is processed in 1 business day. The refund amount, however, depends on the progress and consists of the amount paid multiplied by the percent progress of the transcript. Therefore, if the progress is 0%, then the full amount will be refunded, and lesser as the progress increases. The Work-In-Progress transcript can be saved as a text file from the account.

We do not offer refunds after the transcript has been delivered. However, we offer free re-reviews once the transcript has been delivered.

If you have a question that is not listed here, please feel free to contact us: