Frequently Asked
Questions

Transcription Process

Yes, if you let us know in your order details. When you upload your file, leave us a message with any instructions you think are necessary. We will make sure we understand your instructions. We will contact you if we have any questions.

We offer 2 types of timestamp placement. You can choose between having timestamps every 2 minutes or when the speaker changes in the audio file. Timestamping service can be requested during the upload process.

All of our texts are Clean Verbatim by default. If you require a Full Verbatim text, you can request it during the upload process.

We will email your file in Microsoft Word format. If you need it in another format, let us know in the comments section (Add transcriber instructions) along the file you upload.

Poor sound quality is the biggest problem: excessive background noise, noises in the recording process, and not enough volume. Other factors that complicate transcription: more than one speaker, multiple people speaking at the same time, group discussions, fast speaking and industry-specific terminology. If you think any of these apply to your recording, contact our Customer Support team.

If we fail to deliver on the date we have committed to, we will make partial refund for you. The only possible obstacles for delivering the file on time are bad quality audio or other technical problems. If any problems do arise, the client is informed immediately.
Pricing and Services

You give us the length of the recording, your estimate of the category it falls into (see the descriptions summarized on the calculator) and the turnaround time you need. If your entries are accurate, our estimate is correct. Note: Quality of the sound on the recording is critical to the time is takes to complete the work (and the cost to you!). We appreciate realistic estimates.

For our loyal customers, the price per audio minute can be as low as $0.77. Our pricing: https://gotranscript.com/pricing
Getting Started

It's very simple! Just visit: https://gotranscript.com/auth/register

Go to our Sign in page https://gotranscript.com/auth/login and click "Forgot your password?"

We offer a simple, secure and fast upload system (https://gotranscript.com/add-files) for files up to 1GB in size. We can also work with links to external services like Dropbox or YouTube and many others.
General

The majority of our transcriptionists are based in the United Kingdom or United States and are native English speakers.

We keep all client information confidential. We are happy to sign your NDA (Non-Disclosure Agreement), or we can supply one for you.

Yes. We love our customers! To show our appreciation for your patronage, we offer a Customer Loyalty Program. It's our way of thanking you. You can get the lowest prices around and enjoy special discounts just by continuing to use our services.

For our loyal customers, the price per audio minute can be as low as $0.77.

5% OFF for 2500+ uploaded minutes*

10% OFF for 5250+ uploaded minutes*

15% OFF for 10000+ uploaded minutes*

*Uploaded minutes calculated for all orders.

We accept mp3, wav, wma, wmv, avi, flv, mpg, mpeg, mp4, m4a, m4v, mov, ogg, webm, aif, aiff, amr, 3gp, 3ga, mts, ovg file formats.

Put anything you think would be helpful to our transcriptionists. Identify speakers, spell uncommon technical terms and define acronyms. Provide details on particular sections that you know may be difficult to transcribe. Tell us if there is anything unusual in the file that we should be aware of, like a long break or a section that you do not want to be transcribed. More is better. A good collection of notes can reduce the time it takes to do the transcription, saving you money.

Convert a WAV (audio) file into the MP3 format with iTunes. Open the file in iTunes. Choose “Convert Selection to MP3” in the “Advanced” menu. Indicate where to save the new file. If you don't see the option “Convert Selection to MP3”, change your Import Settings in your iTunes Preferences to “MP3 Encoder”.

All of our translators/transcribers have signed a Confidentiality Agreement. We respect our clients' privacy, therefore we provide the option for the client to personally remove the completed transcriptions from our database. Regarding our translators/transcribers, the aforementioned data is completely removed from their computers as well.

A couple of the biggest factors affecting turnaround time:

Urgency – Standard turnaround times are the cheapest. If you need something expedited, we can do some jobs in one day. The turnaround factor is part of your quote.

Recording quality – We work fast when your audio files are clear and with little background noise or technical problems. Files that are of poor quality are more difficult to transcribe, but we will put our best experts on the job.

Overall quality has a big effect on how long it takes us to do the transcription and our ability to be accurate. At a minimum, your audio file must be 44.1 kHz and a loud enough volume for accuracy. The less background noise the better. If you think we might have trouble with your recordings, please contact our Customer Support team. We can provide an upfront evaluation.

Submit any claims to our Customer Support department within seven days of the receipt of your materials. You can call, contact our online support or send an email (info@gotranscript.com) with details.

Yes. For the moment, the available languages are: Arabic, Chinese, Dutch, English, Estonian, Filipino, French, German, Hungarian, Indian, Italian, Japanese, Korean, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish language.

Yes. For more information please visit: https://gotranscript.com/docs/api/v3 or contact us: info@gotranscript.com

We handle customer support inquiries 24/7.
Finances and Payment

NOTE: Once funds have been deposited, they can't be refunded. You can use your balance only for your orders.

We accept payments by all major credit and debit cards and PayPal. We also invoice. Contact our Customer Support for details on billing arrangements. Our Email is info@gotranscript.com

The transcription or translation order can be cancelled anytime before the scheduled delivery date. The refund is processed in 1 business day. The refund amount, however, depends on the progress and consists of the amount paid multiplied by the percent progress of the transcription or translation. Therefore, if the progress is 0%, then the full amount will be refunded, and lesser as the progress increases. The Work-In-Progress transcription or translation can be saved as a text file from the account.

We do not offer refunds after the transcription or translation has been delivered. However, we offer free re-reviews once the transcription or translation has been delivered.

Captions

Captioning is the process of converting the audio content of a broadcast, film, video, live event, or other production into text and displaying the text on a screen or monitor. Captioning enables those who are hearing-impaired to benefit fully from media materials.

Captions are meant for hearing-impaired individuals who can view video images but can't hear the soundtrack. Captions communicate the video's spoken content, song lyrics, and "atmospherics," or sound effects that are part of the story.
Subtitles are intended for viewers who can hear the audio but can't understand the language spoken. Subtitles are trickier because they translate the nuances of a spoken and written language into the viewer's language.

All of our translators/transcribers sign a Confidentiality Agreement. We respect our clients' privacy; therefore, we give clients the option to personally remove completed transcriptions from our database. The data is completely removed from the computers of our translators/transcribers as well.

We at GoTranscript completely understand the importance of accuracy in captions. That's why we always aim for 99% accuracy.
We start by hiring only the best. We then employ a system of reviews and checks to ensure quality and accuracy. Our staff have no less than 5 years of transcribing experience, so you can be sure your audio files are transcribed with great care and attention to detail.

Unlike your typical captioning agency, GoTranscript provides clear, per-minute pricing with no add-on charges or minimums. Captioning rates start at $1.11 per minute.

Open captions always are in view and cannot be turned off, whereas closed captions can be turned on and off by the viewer.
Subtitles

Subtitles translate the original language of a video into a foreign language. This translated text displays on screen so the viewer can read along with the video.
Subtitles aid viewers who can hear the audio but can't understand the language.

Captions are meant for hearing-impaired individuals who can view video images but can't hear the soundtrack. Captions communicate the video's spoken content, song lyrics, and "atmospherics," or sound effects that are part of the story.
Subtitles are intended for viewers who can hear the audio but can't understand the language spoken. Subtitles are trickier because they translate the nuances of a spoken and written language into the viewer's language.

English videos (with or without English caption files) can be translated to Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, Estonian, Filipino, Finnish, French, French (Canadian), Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Indian (Gujarati), Indian (Hindi), Indian (Tamil) , Indonesian, Italian, Japanese, Korean, Kurdish, Latvian, Lithuanian, Luxembourgish, Macedonian, Malay, Maltese, Nepali, Norwegian, Persian (Farsi), Polish, Portuguese, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese.

We at GoTranscript completely understand the importance of accuracy in captions. That's why we always aim for 99% accuracy.
We start by hiring only the best. We then employ a system of reviews and checks to ensure quality and accuracy. Our staff have no less than 5 years of transcribing experience, so you can be sure your audio files are transcribed with great care and attention to detail.
Translation

GoTranscript has a community of more than 20,000 professional translators from around the world. We verify and certify each and every translator manually to keep the community professional. Translators are rated continuously in order to maintain the high quality of our community.

Yes. Our practice is to use two audio translators. The first transcribes the text. The second checks the accuracy of this transcription and then translates the text into the other language. Next, the first transcriber reviews the translation for accuracy. Last, the pair agrees on the final wording.

The translation normally starts within 2 to 4 hours from the time your file is submitted.

GoTranscript Translation has simple pricing. We charge $0.06 per word, regardless of the specific languages, without any other service fees or minimum charges.

To guarantee satisfaction, we invest a lot of effort and focus on translation quality, speed, and first-class customer service. We want you to be happy with your translation so you'll use our services again.
Mobile Application

GoTranscript Voice Recorder is a simple app to help you record your ideas, interviews or other events. After using it, you can easily send it to us to be transcribed. For more information please watch our video: https://www.youtube.com/watch?v=INXv5drfWq8

Our Mobile Apps are supported on the iOS and Android platforms.

Yes! All the critical information is encrypted and no personal information is stored on your mobile device.

No. Our Mobile App is completely free to download and install.

You can download it from Google Play (Android) or App Store (iOS)
Have a specific question?