General
Where are your transcriptionists located?
The majority of our transcriptionists are based in the United Kingdom or United States and are native English speakers.
Can GoTranscript sign a non-disclosure agreement?
We keep all client information confidential. We are happy to sign your NDA (Non-Disclosure Agreement), or we can supply one for you.
Do you offer a discount for high volume?
Yes. We love our customers! To show our appreciation for your patronage, we offer a Customer Loyalty Program. It's our way of thanking you. You can get the lowest prices around and enjoy special discounts just by continuing to use our services.
For our loyal customers, the price per audio minute can be as low as $0.64 (£0.49).
5% OFF for 120+ uploaded minutes*
10% OFF for 480+ uploaded minutes*
20% OFF for 960+ uploaded minutes*
*Uploaded minutes calculated for all orders.
Which file formats do you accept?
We accept mp3, wav, wma, wmv, avi, flv, mpg, mpeg, mp4, m4a, m4v, mov, ogg, webm, aif, aiff, amr, 3gp, 3ga, mts, ovg file formats.
What should I put in the Message/Description/Instructions box when I place my order?
Put anything you think would be helpful to our transcriptionists. Identify speakers, spell uncommon technical terms and define acronyms. Provide details on particular sections that you know may be difficult to transcribe. Tell us if there is anything unusual in the file that we should be aware of, like a long break or a section that you do not want to be transcribed. More is better. A good collection of notes can reduce the time it takes to do the transcription, saving you money.
How can I convert my audio file into MP3?
Convert a WAV (audio) file into the MP3 format with iTunes. Open the file in iTunes. Choose “Convert Selection to MP3” in the “Advanced” menu. Indicate where to save the new file. If you don't see the option “Convert Selection to MP3”, change your Import Settings in your iTunes Preferences to “MP3 Encoder”.
What about Privacy/Confidentiality Agreement?
All of our translators/transcribers have signed a Confidentiality Agreement. We respect our clients' privacy, therefore we provide the option for the client to personally remove the completed transcriptions from our database. Regarding our translators/transcribers, the aforementioned data is completely removed from their computers as well.
What affects turnaround time?
A couple of the biggest factors affecting turnaround time:
Urgency – Standard turnaround times are the cheapest. If you need something expedited, we can do some jobs in one day. The turnaround factor is part of your quote.
Recording quality – We work fast when your audio files are clear and with little background noise or technical problems. Files that are of poor quality are more difficult to transcribe, but we will put our best experts on the job.
What audio qualities are important for your transcription?
Overall quality has a big effect on how long it takes us to do the transcription and our ability to be accurate. At a minimum, your audio file must be 44.1 kHz and a loud enough volume for accuracy. The less background noise the better. If you think we might have trouble with your recordings, please contact our Customer Support team. We can provide an upfront evaluation.
What if I have a problem with the transcriptions or translations?
Submit any claims to our Customer Support department within seven days of the receipt of your materials. You can call, contact our online support or send an email (info@gotranscript.com) with details.
Do you offer transcription services in other languages?
Yes. For the moment, the available languages are: Arabic, Chinese, Dutch, English, Estonian, Filipino, French, German, Hungarian, Indian, Italian, Japanese, Korean, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish language.
What are your customer support hours?
We handle customer support inquiries 24/7.
