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“ Pros: Very fast turnaround. Reasonable price and a student discount was available. Some of the transcripts were excellent even though my participants spoke Malaysian English, which might not be so familiar to people outside of the region. I was able to request a transcript that included false starts, crosstalk, etc. Timestamps were accurate. Cons: The quality of the transcriptions was not consistent. I only skimmed most of the transcripts, but I can see that some of them will need editing. I read through two transcripts fully at this point - one was near perfect and the other needed editing. However, I can see from the errors that the transcriptionist was not familiar with Malaysia. It's understandable since this is not a Malaysian company. I would definitely use this service again. Even with the editing, most of the transcript was accurate and it was a huge timesaver. With more commonly spoken varieties of English, I think the accuracy would not be an issue. ”

“ I've used various transcription services over the years and even transcribed audio myself. This service has saved me and my organization SO MUCH TIME. ”

“ It was my first order and I am very happy, especially about accuracy and speed. Additional orders are already planned. ”

“ The captioning service I used was fairly fast and accurate. Customer service was very helpful in getting started. Pricing was a bit higher than I am used to, however it was for a video that had English and Spanish in it so I think the pricing was fair. Thank you to the folks who worked on the video for me. Will definitely use again. ”