10 Essential Tips for Maximizing Your Remote Interpreting Service Experience (Full Transcript)

Speaker 1: Hi, it's Kim from Spoken here. I've got some best practices to help you get the most out of our Remote Interpreting Service. If you've already been working with our ConnectNow Remote Interpreting Service platform, you know how easy it is to get the interpreter in the language you need quickly. Here are 10 tips to improve your experience when on the line with the interpreter and the other party. First, prior to starting your conversation, brief the interpreter on the topic to be discussed. This will help give the interpreter more context, which can improve the call and save on time and cost. Two, keep in mind that the interpreter, as a professional, is trained to interpret only what is being said and not offer his or her own opinion. Three, speak clearly and in a normal tone and pace. Four, allow more time for what is being said to be interpreted properly. It may take longer in many languages to convey the same ideas as in your language. Five, be aware of potential cultural factors and differences. What may be funny or meaningful for you could come across as offensive or meaningless for the other party. Six, try to avoid using metaphors, acronyms, slang, and idioms. For example, instead of saying, it's raining cats and dogs, you might consider saying, it's raining heavily. This example is a simple one, but there are many more complex constructs that can be difficult, if not impossible, to interpret. Seven, pause between sentences. Doing so will allow the interpreter time to catch up and convey your message accurately and completely. Eight, speak directly to the other party, not to the interpreter. For example, don't say to the interpreter, tell the other person that I'm available for them anytime. Instead, say directly to the other party, I'm available for you anytime. Nine, permit only one person to speak at a time. Remember, you're engaged in a conversation with another person and an interpreter. When multiple people speak simultaneously, things can go off the rails quickly. Since you're the person initiating the entire process, act as sort of a moderator to keep things moving smoothly. And finally, if a long hold is needed during the call, for example, if one party needs to gather information away from the call, or you're waiting for someone else to join, consider ending the call and reconnecting when the other party is ready. Doing so can cut down on dead time and save additional fees from accruing. Oh, I almost forgot the most important tip of all. If you're doing a video call, always remember not to be naked. Well, that's it for the best practices. We hope these tips improve your experience with our remote interpreting service. For assistance with your account, or if you need any more help, just reach out to me and I'll take care of you. Spoken here. Building better relationships worldwide.