Speaker 1: Hello, my friends, I hope you're doing fantastic. I love the fact that I don't have to get really close to this camera just so you can hear me because the audio just sounds nice and consistent, but I do have to apologize. I realized in the last video I told you about this new setup that I was doing, and then I realized that I never actually told you what the setup was, so let me quickly explain. Here's what I'm doing. This is a little Sony RX100 Mark V. I chose to get the Mark V over the Mark VI because it's really not that big of a difference, and I don't need that extra focal length, but then all I'm doing is wearing a lav mic. Lav mic right here going to the Tascam DR-10L, and that's it, and then I just sync them up with PluralEyes. It takes no time at all. PluralEyes does all the work. I don't have to clap. I don't have to do any sort of sync stuff, and it works really, really well. What I like about it is it allows me to have this audio whether I was recording or not, so if I have some sort of really great conversation with somebody or a meeting or anything that I'm doing, I can just take that audio sample that I had and be able to get really good audio from it as a podcast or as any sort of additional piece of content. It allows me to do some things differently than I could if I only could get what I recorded each time with a camera. I just saw a pretty cool quote on LinkedIn that said, a boss has the title, a leader has the people. I really like that. It's a very true thing to think about that how you lead is much more about how you lead than simply, well, this is really tight, than simply what your title is. It's a good principle to have because you need to remember that your position of leadership doesn't necessarily make you a leader, so that idea of a boss has a title, leadership has the people, or a leader has the people, it's good. So probably one of the biggest adjustments that I've had to make ever since we started doing a lot more commercial work is that the commercial side of things, dealing with clients and customers on that side, is very, very different than the wedding side, and what I mean really is from a revision standpoint. When we send the finished film to a couple, it's very rare when we actually get a couple that request certain things or revisions in the edit, primarily because the way that we initially talk about that in our first conversations and our contract and all that is that while we allow revision requests, we don't actually have to make them, and for the most part, we tend to have relationships with our couples where they kind of believe that if we edited something, it was for the right reasons, and that's kind of what it is. So it's pretty rare that we get requests for those kind of things. On the commercial side, it's entirely different, and it's something that I want to talk a little bit about because a lot of you have asked, like, what do you do with revisions, how many revisions do you give people, do you charge for them, how do you deal with the company that constantly asks for revisions? And I'm in the middle of one of those situations, and so I wanted to give my feedback. You don't need to take revision requests personally. It's easy to feel like because filmmaking is like this art, and we feel like we're the filmmakers and our client necessarily isn't, that when we send a thing, it should just be perfect, and how dare you ask for anything to be changed in the edit because I'm the filmmaker and you're not. What you have to realize is that sometimes the requests they make are not from a filmmaker's perspective, and it's actually really important to listen to them because depending on what they're trying to do with the video, the request could be valid and you just didn't look at it from their perspective because you're not in their shoes. Now of course you're going to get requests from people every once in a while that you just really don't agree with because it's not the filmmaker look or it's not the super cinematic shot that you thought was great or you just didn't like the way this was, but at the end of the day, if your goal is to get repeat business and your goal is to create stuff that the client actually loves, you have to listen to requests and decide and you can give your feedback to them back and forth, but at the end of the day, if you don't love something but they want it done a certain way, it's about pleasing them. It's not about your preference. Now of course there's a fine line between how many revisions do you give and the communication between them understanding do they pay for revisions or are a certain amount included, and that's something that is really important that I'm learning a much bigger lesson is in terms of what is that limit. The easiest way to make a client really not happy with the work you're doing is if you kind of led them to believe they can revise as many things as they want and then suddenly you get to a limit in your head of five or ten revisions and you say, okay, I'm going to have to charge you for the rest and they're thinking, well, we never talked about this in the first place. I thought I'd get as many as I want. You do have to let the client know that if you have a limit based on the amount of money that they said or how your company wants to do things, make sure that they realize what that limit is at the beginning so that they can think more about that. I don't think there's like a right number for how many revisions they should get. I'm not going to tell you how many you should give them and what's kind of the average. I'm just going to say that I think it's important to stress those things with the client and really make sure they understand what that means in advance. If you are a company that only offers one round of revisions on an edit, make sure you stress that because what it will allow them to do as well as if you say you get one round of revisions, well, they'll maybe think really hard about the revisions they're making for the first time and maybe not get as crazy as they might have if they know they can keep changing things. On the other hand, if you're a company that gives tons of revisions, while they may keep just doing one little revision and wanting to see that, you got to go through the work of editing it and then exporting it for them to look at and then say, okay, here's what I want to do now and here's what I want to do now. It can get really out of hand. And see, I'm in a situation like that right now with a client, a client that I have no problems with whatsoever, but because I never really learned that lesson and from the beginning we never really talked about like what a revision schedule would look like or how many they get, we're kind of on what literally is 15 to 20 rounds and full video exports and revisions on a specific project. Now here's the thing. It doesn't really excite me that we're still on the same project that we've been on for almost 10 months, but the reality is this. It was my mistake to not talk about this in the beginning with the client for them to understand what this was going to look like, for them to understand that I was going to send them this, this is what they agreed upon, we're going to get a round of revisions, we're going to send it back and then that's it and we have to charge you for it. At this point, it was my fault and so all the revisions they're asking, which have been so many rounds of it that kind of can be frustrating at times. At the end of the day, it's my fault, not theirs, and it's not right of me to suddenly tell them that they're going to pay for these things if we never talked about it. And this is a unique situation because the revisions are not something that they are saying we don't like what you did here. It's that they watch one round of it and they decide, hey, you know what, we'd also like to put this text here, we'd like to do this here. Now that I see this there, maybe we could put the logo here and then after I see this, you can do this. It's constantly adding more and more and more pieces. But because I didn't set the expectation in advance to the client, I have to realize at this point that this is just what the situation is and it will never happen again with that client because we'll have better communication next time. It's not going to help your company to suddenly change things on people. They won't like it, you won't like it, and the result will come out not necessarily the way they prefer or not the way you prefer and the relationship will just end. And I want to keep the relationship with the client. I don't blame them for asking for all the revisions because they have unlimited in their mind and that's because I didn't stress that. So I'm trying to learn that. Hopefully this can help you learn that as well. And I've talked about this before, but in case you missed the video, when you're dealing with revisions and figuring out sending things back and forth and getting feedback and having to change things, I cannot stress enough how good a program like this is. Frame.io is how we do all those revision requests so we can see what the client's asking for, see the things in real time and final cut and make the changes, export things. They have versions they can look through. It makes it so simple. I cannot stress this enough, but it has changed the way we do things unbelievably. So I'll put a link again in case you didn't see the previous video I did about it, but there is no easier way, literally available to be able to send something to a client and have them give feedback on it. It's changed everything for us. Pablo, you agree? 100%. So yeah, that's how I see things. Hopefully it was somewhat helpful to you. And if it's not, well, good news is this video is done.