Enhancing Teamwork in Healthcare: Rapid Response Training Program (Full Transcript)

Speaker 1: Today, we're doing rapid response team training. That's when we bring in the rapid response team providers and have them practice how to work effectively as a team in the context of a crisis or emergency response. We try to make it as relevant to healthcare professionals that are participating so that it makes sense for them. We're going to talk about something called dynamic decision making. The program is two different components. The first is a didactic session. We're going to really delve into these resource utilization situational awareness where we go over teamwork competencies related to communication, team structure, role designation. The last part is actually going into the clinical setting, running simulation scenarios there. He is a 52-year-old male who was admitted for COVID-19. We're the rapid response team that gets called because he got lightheaded and had a syncopal event. And we really look at three different components, the teamwork, the clinical management, and then the systems response. The simulation mannequins that we use can speak. They breathe. They have lung sounds and heart sounds. They also give us, as the instructors, feedback. We can make the patient get better or we can make the patient get worse. That gives that moment-to-moment feedback to the team. So we're going to put some oxygen on you. We here at the Gordon Center do a lot of team training because we know that in healthcare we operate as teams, but historically everyone trained individually and then was expected to come together and be an effective team. I love this program because in four short hours we can really get a lot of impact. Everybody has a different perspective so we can see something that somebody else is missing. Some of the things that we could have done was familiarize ourselves with the crash cart. The goal now is really to try to train everyone across UHealth, giving people that opportunity to practice for these events that are really high impact but generally low volume. People get kind of rusty with these skills and so it really just gives them an opportunity to practice. We look at their performance and then give them tips for how they can improve. Was that a fair analysis for you guys? Was it useful? We now know that these are skills that can be taught, that can be practiced, and that can be improved. And so our goal is to help create the most effective teams possible within our healthcare system.