Executive Director Praises NEON CRM for Efficiency and Excellent Customer Service (Full Transcript)

Speaker 1: I'm Michael. I'm the executive director of SoCal Adoptive Sports, and I give our CRM a 5. I was using spreadsheets and pieces of paper, and that did not work at all. Very inefficient. So in 2018-19, I worked for an organization in North Carolina, and we were using NEON, and I really liked it. Pretty easy to use. Really good kind of tech customer service. And so when we started looking for a CRM, you know, we investigated some other ones, but I really like NEON, and it is performing for us really well. Yeah, we really had some really good kind of technical assistance customer service. So it's been pretty easy to get it up and running, and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy again has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. NEON CRM, again, it's pretty simple to use. It's not, you know, that expensive. So I think, you know, in looking at NEON and using NEON as a nonprofit organization, it's doing, I mean, everything that we need. So we needed to do event registrations. We needed to build a database. We needed to do fundraising and keep track, you know, more easily. We needed to connect our accounting system to NEON. So, you know, it's really been able to do everything that we ask. You know, the thing that NEON has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues. And so that's really helpful. But again, I think, you know, the thing that you want to look at is what is the customer service like? You know, when you have a question, how long do you have to wait? And for NEON, you know, questions are answered really quickly. And they also have a really good database of, you know, questions and answers. And at least for us, that's been really important because we're a smaller organization. And so we've been treated, you know, really well. Excellent customer service.