How to File a Captioning Complaint with the FCC: A Step-by-Step Guide (Full Transcript)

Speaker 1: Filing a complaint. Filing a complaint. If you experience a captioning problem, you may file a written complaint with the FCC or the video programming distributor. If you file a complaint with the FCC, you must include the following information for the FCC to investigate. Your name, address, phone number, and email address. The website URL or name of the program and channel related to your complaint. Date and time you watched the program that had the captioning problems. Device or software you used to view the program. Detailed descriptions of the captioning problem. For example, garbled captioning, missing captions, brief videos or pictures of the problem would be helpful but are not required. Include any additional information that may assist the FCC in processing your complaint. Your preferred method to be contacted, for example, email, by telephone, or by letter. If you choose to file your written complaint directly with the distributor, you may be able to find the contact information on the distributor's website. The FCC also maintains on its website a directory of television stations and distributors at this link. If you decide to file your complaint with the FCC, you must do so within 60 days of

Speaker 2: the captioning problem.

Speaker 1: You can file your complaint with the FCC at www.fcc.gov forward slash complaints. There is no charge for filing a complaint. You can also file your complaint with the FCC's Consumer Center by calling these phone numbers. FCC's Consumer Center Video Phone 1-888-4-FCC-ASL 1-844-432-2275 Voice 1-888-CALL-FCC 1-888-225-5322 TTY 1-888-TELL-FCC 1-888-835-5322 Postal Mail Consumer Inquiries and Complaints Division Consumer and Governmental Affairs Bureau Federal Communications Commission 445 12th Street, SW Washington, DC 20554 This concludes our video. Thank you. For questions regarding the filing of complaints, or for more information, you may contact the Disability Rights Office at Voice 202-418-2517 Video Phone 844-432-2275 Email DRO at FCC.gov More information about the FCC's rules on captioning of televised and internet video programming are available on the FCC's website at the below links. Television Captioning Rules https://www.fcc.gov/.general/.closed-captioning-video-programming-television https://www.fcc.gov/.general/.closed-captioning-video-programming-delivered-using-internet-protocol-ip https://www.fcc.gov. For more information, please visit www.fcc.gov. Thank you.