Speaker 1: I'm going to show you really quick how to request a feedback revision from your buyer that might have left a negative or neutral feedback. All right, eBay has changed up a few things so it's pretty easy but just in case you're wondering and you don't know where to find it, here you go. So you just want to get to the seller hub page and I like to hit sell on the top right to get there faster. So I click on sell. Okay so and then I want to hit click on my feedback right it's on the top here next to my name my store name I hit I click on the feedback and so it brings you to your feedback pretty much. So this is where it all happens now it wasn't this way before but this is how it is. So you find your negative feedback as you can see I have one right here. The buyer in this case actually wants to change it but she doesn't know how so I got to send her a revision. She didn't get her skirt on time but then she changed her mind so I refunded her she was fine but she just don't know how to leave a positive feedback. She tried to leave another one but the negative is still is still the one that's showing up. So if you notice on the right hand side of this it says report this buyer reply or request revision and that's as easy as it gets right. You just click on request revision and you have to select a reason of why you're making this request and it's I resolved the buyer's problem with this transaction. The buyer confirmed that they left the wrong feedback and other reasons. In this case I did resolve the buyer's problem because I refunded them and they were pleased with that so I'm going to click that and then you can just type whatever you don't you know I'll say hi there sorry again always start with an apology for the inconvenience inconvenience here is my request to change the feedback. Okay so there's a limited amount of words you can put in here apparently if you notice down here it says 73 to 80 so I guess I'll just say hi there sorry for the inconvenience please please change the feedback thanks in my case I can put this because I already talked to the buyer and they want to change it right but if it's you you could say something else but I always start with an apology and then I just send this request and the buyer will get it all right. So yep it's just you go straight to your your feedbacks you find the negative one and you go on the right hand side and you just click on revision requested and you put that in there put that info and send it all right guys hope that helps let me get a thumbs up if it helped you see you guys next time.