Jeff's 5-Star Review: Zola Suite's Integration and Customer Service Shine (Full Transcript)

Speaker 1: Hi, my name is Jeff. I'm a partner at a small boutique firm. I give Zola Suite a 5 out of 5. Prior to having Zola, we had a smattering of different programs that we were using. Nothing was in one place. We were using Microsoft Outlook. We were using an electronic document management software, but nothing was all in the same place. In addition to reviewing and using Zola Suite, we looked at Clio and a couple of other similar practice management software, and we ended up with Zola Suite. One of the principal reasons that we went with Zola Suite was the integration of the email platform into the general, I guess, home screen, or for each of the matters that you can have. You can integrate the emails, and you can save them to the files, and you can have a full and complete review of each case that you're handling with all the different tabs that you can have. But principally, the reason we went with it was the ability to save emails into a matter. Zola Suite came to our office, met with us, met with all of our staff here. We had probably a half-day tutorial. They also stayed here, communicated with each partner and associate attorney individually to make sure that they were comfortable with the whole process. Of course, like anything, you need your employees to buy in, and with Zola Suite, it was difficult to get people to actually buy in and follow your day-to-day requirements that you have. But once they did buy in, they realized how helpful that Zola Suite was to monitor cases as they go along. Zola Suite has been a great resource for our company. I would recommend to anyone that's interested in having a fully integrated legal management software available that they would use Zola Suite. I would say that what I've found to be very helpful is that Zola Suite's customer service, if you have a problem, they get back to you. And if you want a feature, they will work on it, and they will eventually implement it for you. So we found that working with customer service has been a wonderful highlight of Zola Suite.