Speaker 1: Welcome to Jobber Now. Get ready. Jobber co-founders, Sam Piller and Forrest Zeisler are standing by on location with home service heroes across the country and are excited to share eight game-changing announcements. We have heard the biggest challenges you're facing. And today, we're sharing all the powerful solutions we've custom built to give more power to you and help your business thrive.

Speaker 2: Good morning and welcome to Jobber Now, our first ever major launch event here at Jobber. Thank you for taking some time out of your busy schedules to be with us. This is an exciting day and we have a lot lined up to announce in support of you and your businesses. I'm in Washington, D.C. in the Potomac Lawns shop, which was started by Steve Mruck over 20 years ago. Steve was actually one of Jobber's first 100 customers. A lot has changed since those early days. Jobber's capabilities have expanded a lot and technology is now an ever-present and important theme in the home service industry as a whole. The technology landscape is evolving quickly and we think home service, more than any other industry, stands to gain more and lose nothing from this evolution. We've seen it happening over the last decade and we'll see it in even bigger ways going forward as every industry adopts AI to bring about new levels of efficiency and productivity. Powered by the capabilities of AI, we believe your small home service businesses will achieve a new gold standard for how businesses should operate. Already, your big co-competitors simply cannot do what your small businesses can, what you, the people living in our communities, running your businesses locally with passion can do. They won't learn the dog's name, go out of their way to recommend another trustworthy local business or support the local t-ball league. You've already got the advantage in some really important ways and we want to build on that together. AI can help make your workflow faster while at the same time giving you more control and it can do a lot of the work for you, like magic. This is a great time for me to introduce you to Steve, the owner of Potomac Lawns. Steve, get in here.

Speaker 3: Sam, great to have you here.

Speaker 2: Thank you so much. It's really great to be here and thanks for letting us take over your shop today. It's really fun.

Speaker 3: We're excited to have you here. We're excited for what you guys have and for the software.

Speaker 2: Yeah, well, you've been a customer of Jobber's for 11 years, one of our first hundred customers, a Jobber legend. How would you say that Jobber's been as a partner to you and your business?

Speaker 3: They've been awesome as a partner. We've been able to grow credit cards on file, routing, the apps for our team out in the field, all of those things make my life a lot easier on things and it makes our teams a lot easier. We get compliments from our clients on how easy the system is to use, how easy it is to pay their bills. So we can't say enough about it. It's been phenomenal. It's been a great partnership the past 11 years and we hope it continues.

Speaker 2: Well, the feeling is mutual. Really appreciate the partnership over the years. You've been now experimenting with some of our Jobber AI functionality, early access beta testing with us. What do you think so far?

Speaker 3: It's awesome. It's been great. It's learning different things and being able to pull some reports and asking it questions, it's a time-saver. And I think it's only gonna improve as time goes on, just like the software has evolved over the years. So I think the AI is gonna make everyone's life a lot easier. You'll be able to find out more things. It's keeping up with technology. And if you're not keeping up, I think you're gonna get left behind. So let's stay at the forefront of things there. And I'm glad you guys are implementing that now.

Speaker 2: Yeah, that's really great to hear. It's our job to make life easier for small business owners and get some of the administration out of the way and no shock for me to hear that you're trying to stay ahead of the curve on technology. Adopting cloud technology 11 years ago, you were one of the first.

Speaker 3: It was a game changer. That was well worth it. Wouldn't change it for the world.

Speaker 2: Absolutely, absolutely. Well, hopefully everyone tuning in is feeling the anticipation as we build up to our first announcement. And I'm gonna hand it over to my co-founder Forrest, who's on the other side of the country near Seattle this morning. Forrest.

Speaker 4: Thanks, Sam and Steve. I wanna take a moment to paint a more vivid picture of how AI will transform the day-to-day of home service business owners. As Sam mentioned, there's a lot of generic talk about how AI will improve efficiency and productivity for all businesses. But your businesses are unique. You're on the road all day going into new and unknown spaces, our homes, offices, other critical infrastructure we rely on. And you're quickly assessing, diagnosing, and you're quickly assessing, diagnosing, solving problems. This work, your trade skills, knowledge, experience, how you apply it on the job to repair an air conditioner, deep clean someone's home, landscape or property, this cannot, it will not be replaced by AI. Now think of all the work required to run and grow your business. This list probably feels like it never ends. Answering calls from prospects and emails from customers, scheduling your team, invoicing, tracking down payments, reviewing reports, and so much more. This is where the recent advancements and rapid development around AI get really exciting. Our 10-year vision for Jobber's technology and product is at the front door. Imagine a future where your business is running and growing and all those tasks are getting done while you're making money on a job or having dinner out with your family. You still have control over every aspect of your business. Actually more control than you do today because you can stay focused on the big picture instead of getting hijacked by moment-to-moment distractions of running a business. In the future, you will supervise the running of your business instead of running it yourself. You'll open up Jobber, describe what you want for your business, choose between new opportunities, provide feedback, and trust Jobber to follow your guidance and automate the day-to-day accordingly. Jobber will go further than just automating the day-to-day. With over a decade of experience working with hundreds of thousands of home service providers, we can turn your data into valuable insights, helping you better understand your business's health and discover new opportunities. We're building Jobber to bring this vision to life. Home service businesses are uniquely positioned to benefit from new AI innovations. The combination of irreplaceable trade skills we cannot automate and the administrative work we can automate with AI means home service businesses are future-proof. I have never been more excited and optimistic for the future of home services, a future where everyone with the skill and the will can start a service business and realize their dreams for success. Good business means watching out for the people in your community and offering best-in-class service. As Sam mentioned, there is no better business to provide a personalized, customized experience than a local business. Let's get into how Jobber is going to help.

Speaker 5: Good morning from Freehold, New Jersey. Customer happiness is ultimately business success. So the customer experience is key. It's the heart and arguably the most important part of the business cycle. Your customers today are looking for a level of service that most home service businesses don't offer because they don't have the time, the staff, or they don't know what the customers are looking for because they don't get proper feedback. I can tell you what they're looking for. They want quick and helpful communication and consistency. They want to be able to book a job with you quickly. They want you to answer the phone. They don't want to leave a message or have someone call or email them back in a couple hours or days. They want someone to solve their problem quickly and efficiently. Answer the phone, give a quote, book a visit or service call, solve their problem quickly. We are always connected, always having to be on top of customer communications. And even with our efficient operations procedures at Clearview Washing, we don't always hit the mark of excellence I'm striving for. What if you didn't need to be the one who always answered the phone? What if you didn't need to worry about sending the reminder email? What if you didn't need to be the one who always asks for the review or referral at the end of a job? Today, Jobber is announcing a new virtual receptionist, new referrals and website marketing tools and new automations for your entire workflow.

Speaker 1: Introducing Jobber AI Receptionist. Your calendar will be jam-packed with more of the right jobs when it takes your customer service to the next level. You know that saying, first to contact, first to contract? Your business is going to answer customer inquiries immediately, 24 seven. You won't have to lift a finger and you'll secure new customers before they even reach out to your competition. When a customer calls or texts your business, Jobber AI Receptionist finds out what services they're looking for and gathers all the information you need. Then it either books a job into your schedule if it's a bookable service you offer or it creates a customer request for you to review and you can review conversations at any time. You'll have more happy customers, more jobs in your schedule, more control over your business and Jobber AI Receptionist is doing the work for you. Jobber AI Receptionist is available in limited beta today. Join the wait list to get early access. As a home service pro, you know that your business can't stop when you do. Almost everything is time-sensitive. So it can feel like you're never able to step away. With more customers booking your services faster, you can keep work moving forward with Jobber's workflow automation without you needing to keep on top of it all yourself. Put winning more quotes and getting paid on autopilot when you set up time-sensitive texts and emails to go out automatically. Jobber's brand new Custom Automation Builder gives you more control over customer communications and automatically apply tags to clients or change the statuses of quotes and invoices to stay organized. Custom Automation Builder will be available very soon in October, 2024. Not a marketer, not a problem. Whether you wake up in the morning with marketing at the top or bottom of your to-do list, you are going to appreciate the exciting new additions to our marketing tools. Custom Automation Builder is built to help more of your ideal customers book your services. Introducing Referrals. Now your customers can easily refer your business to their friends, family, and neighbors. And you can reward them with credits to encourage repeat business. It's a win-win. We've also updated campaigns so you can set up emails to send automatically, such as a maintenance follow-up 12 months for a specific service with the new Jobber website. It's easy to create personalized experiences that offer your customers what they need without having to ask. And now you can create a professional, up-to-date online presence for your business in minutes. Customers are looking for your services online and you're making it easy for them to find you and get in touch. Reviews, referrals, and campaigns are available now and included in the Marketing Suite paid add-on. Jobber website is also available now at no additional cost to Jobber customers on Core, Connect, and Grow plans.

Speaker 4: I'm really excited for all these new features and tools, especially our AI receptionist. If it feels impossible to keep up with incoming client calls, you're not alone. We all know that almost half of home service business pros find it difficult to answer every call, email, text. And on top of that, the majority of requests are coming in when you're supposed to be spending time with your family. On the flip side, 96% of consumers value speed of communication when they're looking for a home service provider, even over price and quality. And they're likely to choose those that answer first. Not only are you missing calls and burning out trying to keep up, you're likely missing business too. With Jobber's AI receptionist fielding incoming calls and texts, you'll never miss another phone call. You'll get to your customers faster than the competition, and you'll be providing new and repeat customers with faster, better customer service. Let me show you how it works. I'm here with Jackson Blackburn, CEO of Mount Baker Window Cleaning Company. Jackson, you're at peak season right now. What's it like being this busy?

Speaker 6: It can get so chaotic. We have so many leads coming in and our office manager is up there right now fielding a ton of calls.

Speaker 4: And how do you handle evenings, weekends? How do you keep up with all this inbound demand?

Speaker 6: We currently can't. My office manager only has so many hours during the week that they can physically be in our office.

Speaker 4: I hear this sentiment all the time. I'd love to show you a short demo of a new feature we've been working on, Jobber's AI receptionist.

Speaker 6: Oh, okay. Yeah, I'm here for it.

Speaker 7: Hey there, this is Traceless Cleaning Company. How can we help you?

Speaker 6: Oh, hey, I'd like to get a quote for your services.

Speaker 7: Sure thing. Are you looking for interior, exterior window cleaning or both? And how many windows do you need cleaned?

Speaker 6: I've got about 40 windows and I would like inside and outside. Is that okay? Can I say that?

Speaker 7: Got it. For homes with more than 10 windows, we offer a comprehensive interior and exterior window cleaning package for $750. Does that sound good to you? Sounds great.

Speaker 6: When can we get it booked?

Speaker 7: So we have a slot available on September 27th at 8 a.m. Shall I go ahead and book that in for you? Yes, absolutely. I can't believe this.

Speaker 6: I'll just need a few more details to complete the booking.

Speaker 7: What's your first and last name? Sure, Jackson Blackburn.

Speaker 6: Thanks, Jackson. What's your email address?

Speaker 7: Jackson at .com.

Speaker 6: This is insane. Thanks for that. And the address where you need the service?

Speaker 7: Queen Street, Bellingham, Washington.

Speaker 6: Thanks for that. What's your postal code?

Speaker 7: 98.

Speaker 6: Perfect. Here's what I have for you. Jackson Blackburn.

Speaker 7: Jackson at .com. Queen Street, Bellingham, Washington. Thanks for that. .com. Queen Street, Bellingham, Washington. 98. Interior and exterior window cleaning. Shall I go ahead and book that in for you?

Speaker 6: Absolutely.

Speaker 7: I'm just waiting to see that go through. And that's done. Awesome. You're all set for September 27th at 8 a.m. Is there anything else I can help you with?

Speaker 6: I think we're good. We'll see the crew then.

Speaker 7: You got it. Thanks for choosing Traceless Cleaning Company. Have a great day and we'll see you then.

Speaker 8: What? What? That's what we've been working on.

Speaker 6: Wow. Oh my, thank you. That is so awesome. I cannot wait to implement this into my business and get started. You gotta be kidding me.

Speaker 8: That's what we were going for. Really appreciate your time. Back to you, Sam.

Speaker 2: What a great reaction. Thank you, Jackson and Forrest. Jobber AI Receptionist is going to be a game changer for your response time, which your customers will love and for securing and booking the jobs you want quickly. We've been beta testing this for a while now, getting a lot of feedback and tuning it to make it the best it can be. And I'm really looking forward to hearing what you all think of it. Our next big announcements come from taking everything we've learned from over a decade of Jobber, powering millions of jobs from beginning to end. Over 10 years worth of data and insights you can use to power your business. We know you're strapped for time. And when information about your business is scattered across different spreadsheets and software, it's not easy to see the bigger picture, let alone know where to focus in the first place. With this next announcement, you're getting a business coach, a co-pilot, if you will, to give you proactive advice, recommend best practices, and generally point you in the right direction for your business. It's going to be powerful. I'd like to introduce Adam Sylvester, a long time Jobber customer and the host of the Jobber Blueprint podcast, Masters of Home Service, to tell us more.

Speaker 9: Good morning from Charlottesville, Virginia. Home Service business owners are strapped for time. I can relate to that. There aren't enough hours in the day for all the things we're being pulled into. We might know our businesses inside and out, but unless we can pull that knowledge together and action it, the truth is our businesses need advice. We're all looking for guidance. We give you some of that every week on the Masters of Home Service podcast, but you also need advice and guidance tailored specifically to your data, your numbers, and your customers. Even when I do feel like I have the skills, I might not have all the time to dig deep, connect the dots, and think about the future, especially as my business gets more complex. What if you could get the answers to all the things you need to know in one place? What if you could get the answers to the things you didn't even know you should be thinking about? Today, Jobber is announcing Copilot and new reporting insights.

Speaker 10: Jobber Copilot, your AI-powered business coach giving you instant access to all your business data, industry best practices, and expert advice, insights, and trends. Ask something like, how can I increase client retention? And Jobber Copilot delivers a personalized playbook that alerts you to new opportunities and guides you to take action. To unlock the full potential of Jobber Copilot, use Jobber to invoice and get paid so you can monitor your income and overall business health. When you ask about your total revenue for the year, Jobber Copilot provides an instant, detailed breakdown, enriched by the invoices you send to customers and the online payments you receive using Jobber. Curious about recurring revenue or how many invoices are outstanding? Just ask Jobber Copilot. Here to make navigating and growing a home service business easier and faster than ever before. Jobber Copilot will be available October 1st at no additional cost to Jobber customers in North America across all plans. We're also excited to introduce a new way to stay on top of business performance and your marketing efforts with new marketing insights. Track your leads and know exactly where your customers are coming from. Your marketing dashboard shows you how many sales you've won from each of your channels so you can make the most of every dollar. You also get a detailed view of how Jobber's marketing tools are contributing to your business growth. Marketing insights are available now at no additional cost to Jobber customers on core, connect and grow plans.

Speaker 2: Jobber Copilot, Jobber AI receptionist, marketing tools, workflow automation. We cannot wait for you to get your hands on these tools so you can see how they'll benefit your business and help you set that new gold standard for how home service businesses should operate. There is so much more to come. We're committed to building the ultimate product to unlock success for all home service businesses, whether you're just starting out or scaling a home service empire. So I'd like to invite you all to the home service community, Jobber's brand new forum where you can talk about all the unique ups, downs, wins, challenges that come with owning and running a home service business. Join thousands of other home service pros who have the same questions and tried and tested answers for managing finances, building teams, operations, marketing, and a lot more. Visit jobber.com slash community to become one of our founding members. I hope you've enjoyed hearing from your fellow business owners today. Thank you so much to Steve, Christine, Jackson, and Adam, and to all of you who showed up and spoke up in the chat too. Stick around for in-depth demonstrations on all the products and tools our guests helped us announce today. Ultimately, I hope that we've demonstrated our commitment to all of you today. We truly want to do everything we can to help your businesses run smoothly and successfully with a lot less effort required to keep your customers happy and get jobs done right. See you in the home service community, everyone. And thank you again for joining us for the first Jobber Now.