Managing and Processing Student Requests in the Service Portal (Full Transcript)

Speaker 1: In this video, you will learn how to manage and process student requests within the Service Portal. The Student Center allows students to submit requests for textbooks that will be sent to you for approval. This feature empowers students to submit their information proactively, without having to set up an appointment to meet with you or submit their information via email. You will have to approve student requests for textbooks. This feature is only available to our USG or Deluxe members and has to be activated for your organization by calling or emailing our customer support team. Once this feature is activated, and when adding any new students to the system, the Allow Students to Submit Requests field will be checked by default. You can designate yourself or another service provider from your organization as that student's contact. That contact will receive an email when that student submits a request. If no service provider is indicated, then all service providers will be notified of that student's request. This will ensure that when a student submits a request, you will be automatically notified by email. For the students in the system already, you can update their profiles with this new feature. Click on the Students link. Then click on the Bulk Update Students link. Go through the list and check the box under Allow Student Requests. Again, be sure to pay close attention to the Email Notification Contact column to make sure that the appropriate service provider will be notified for the respective student. Now students can make requests for alternative texts automatically using the Student Center for you to approve. Click on the Pending Requests button at the top of the main dashboard to review all requests. Find the appropriate request ID number. Review the information, and if you notice any discrepancies, you can edit the request by clicking on the pencil icon. Here, you can approve, edit, or deny requests, or add notes asking the student to submit more information. Once you approve a request, it is submitted for production, and the student will be notified by email that the request has been approved. And that's how you manage and process student requests for your organization. If you have any questions, please contact our customer support team at cidi-support at design.gatech.edu or call 866-418-2750.