Maximizing Customer Training with LMS Portals: Best Practices and Benefits (Full Transcript)

Speaker 1: Welcome to LMS Portals. Today's most successful businesses understand the value of building a customer training program. Effective customer training has proven to streamline the customer onboarding process, minimize product returns and service cancellations, reduce support costs, and improve the overall customer experience. In recent years, the availability of powerful new SaaS-based technologies has made online learning, or e-learning, the preferred approach for most customer training programs. If your company is considering the implementation of an e-learning-based customer training program, here are seven best practices to consider. It's essential to understand your customer's needs, goals, and skill level so that you can create content that resonates with them. Consider creating buyer personas to help guide your efforts. Customers are busy, so it's essential to keep your training content simple and easy to follow. Avoid using technical jargon and focus on providing clear and concise instructions. Incorporate a variety of multimedia, such as videos, images, and audio, to keep your customers engaged and interested in the material. Interactive content, such as quizzes and assessments, can help keep your customers engaged and reinforce the material. Providing feedback to your customers is essential for helping them understand their progress and identifying areas where they need to improve. Ensure that your e-learning content is accessible to everyone, including those with disabilities. This may involve creating captions for videos, providing audio descriptions for images, and using a font size and type that is easy to read. Use analytics to measure the success of your e-learning program, including metrics such as completion rates, time spent on each module, and assessment scores. At LMS Portals, we provide our clients and partners with a SaaS-based, multi-tenant learning management system that allows you to launch a dedicated training environment, a portal, for each of your unique audiences. Our platform is ideal for customer training as it allows you to launch a customized training portal for each of your corporate clients. The system includes an embedded course authoring tool that enables most anyone to build engaging courses quickly and easily using existing digital content, such as videos, PDFs, SCORM files, PowerPoints, and more. The platform also provides all of the robust features you need to run effective customer training programs. Visit us at lmsportals.com to learn more. Thank you for watching.