Owensboro Health's Successful Integration of Epic EMR with Immodal Solutions (Full Transcript)

Speaker 1: I'm currently the CMIO at Owensboro Health. Owensboro Health is a multi-hospital system in western Kentucky. We invested in our EMR system, Epic, which is a massive investment as well. We needed those big foundational tools to be able to move forward and expand into our market as we felt needed. I knew from the earliest exposures to the company that it was the right tool. It had the right information, the right tools for us to move forward. It made sense. It was logical. The InModal team already knew who Owensboro Health was. We were already understanding of that situation. We already knew who InModal was as well. We never got that with the other vendor. We never got that tight engagement. They never were that involved in our organization to learn who we were and what we needed. So the products that we were looking at were the back end and front end. That was our real scope in the beginning. What we wanted was to replace our current dictation transcription system. It allowed us to start that transition away from our staff to being able to use an electronic tool to read that data, to read that dictation and transcribe that for us automatically. We knew that was going to be a time saver and an employee saver. That was a big win for us. We then had to educate to the fact that we were using one voice file, not multiple voice files as a competition. A single voice file was critical to those physicians in knowing that they're not going to lose their voice files as they move forward. That was a big win for them when we were able to educate them for the position. What could I do to streamline their workflows, improve their documentation tools and at the end of the day, get them home and make sure that we made it easier for them to interact with that patient throughout their day. Our goal was to give them some tool to be able to voice recognize, get a document done now, close the chart and move on to that next patient. We had to be able to prove to them that that tool worked in any environment, wherever they may be and to be able to do that well. So my physician win was showing them that it worked, that they had one voice file, it carried with them wherever they wanted to go. Had it actually integrated in our environment with our EMR and our Citrix environment. Once we were able to prove that to our docs, the win was easy. As soon as you sign into Epic, your Immodal logon is there, the mic is ready, you can use your system. The engagement from Immodal and their team was overwhelming. It was seamless, it was organized and it was succinct. But we're now challenged by Immodal who's continually looking at our metrics to say how do we move forward, what's our next steps, how do we do this better. I've not seen that from another company and again that's a win for Immodal is that the engagement from your side is how do we continue to make this product better.