Revolutionary CaptionCall Phone Enhances Communication for Hearing Impaired (Full Transcript)

Speaker 1: Hearing loss can have a profound effect on an individual's ability to stay connected socially and often leads to feelings of isolation and loneliness. And while hearing aids are helpful when having a conversation with someone who's in the same room, they just don't work too well over the phone. Say hello to CaptionCall. CaptionCall is a revolutionary product that makes it easy for those who are hearing impaired to communicate by phone.

Speaker 2: My name is Sully Mancino and this is my lovely wife.

Speaker 3: Genevieve Mancino.

Speaker 2: Over the last four or five years, I've been having difficulty hearing. When the phone rings, it's tough for me to hear who's calling, so I usually have to pass it off to my wife.

Speaker 3: I heard about the CaptionCall phone from a friend.

Speaker 2: I have two sons, one out in California and one out in Connecticut, and it'd be nice to talk to them. I don't have to ask my wife, what are they saying and things like that.

Speaker 4: My name's Erin. I'm a trainer installer for CaptionCall and I'm here to install a phone for the Mancinos. Sully reached out to us because he is hearing impaired and we are setting up a phone to help him communicate. Hi, I'm Erin with CaptionCall. I'm here to install your phone. Welcome. Good, glad to meet you. Please come in. Thank you. Thank you. So how did you hear about us?

Speaker 2: It was word of mouth. I'm getting older right now and my hearing is not that great and I heard you were such a good phone to have. We're excited to receive one.

Speaker 4: Where are you guys thinking about putting the phones?

Speaker 2: We do spend a lot of time in the living room watching TV and I think that would be a great place for it because it's right next to our chairs.

Speaker 4: I would like to show you some of the features. I think you're really going to like this. When the phone rings, you will not only hear it, but you'll see a flash on the screen and you can turn up the volume right here. If anyone's talking too low, you can turn that up and you will be able to read what the person is telling you and you can save the conversation. That's good. Another great feature, it also captions in Spanish, which is pretty neat.

Speaker 2: We like it already.

Speaker 4: All right. Well, I'd like to get started. I'm very excited for you to be able to use this phone.

Speaker 2: We are too. Yes, we are.

Speaker 4: As you can see, this process took less than an hour. First thing, you just touch the screen and it comes to life and I've added some phone numbers for you in your phone books. I'm going to step out and make a test call to you so you can see how it works.

Speaker 2: Hello?

Speaker 4: Hey, Sully, it's Erin with Caption Call.

Speaker 2: I can see whatever you're seeing on the caption poll.

Speaker 4: Oh, that's awesome. You're really going to love this. Bye. Bye. I just installed a Caption Call telephone for the Mancinos and showed them how to use it. We made some test calls and Sully is really going to benefit from this so much.

Speaker 2: We received the call.

Speaker 1: It's the best I've heard in a long time. For more information on how Caption Call can work for you, check out their website at captioncall.com or contact your local hearing care professional. ♪♪