Speaker 1: Are you looking for an all-in-one solution that can take your sales, marketing, and customer service operations to the next level? Then this video is for you. We'll be diving into the user interface, pricing, and customer support of both CRMs, giving you all the information you need to make an informed decision. And don't forget to check out the links in the description for more details and subscribe to our channel for more videos like this one. Let's dive in. Salesforce and HubSpot are two of the most popular CRM and marketing automation platforms on the market. Both platforms offer a range of features and pricing plans to suit different business needs. But they have some fundamental differences that are important to understand before making a decision. First, let's talk about user interface. Salesforce has a complex user interface that requires some training to master. The platform is highly customizable, which means that businesses can tailor it to their specific needs. But this customization can also make it difficult for new users to navigate. In contrast, HubSpot's user interface is intuitive and user-friendly. The platform is designed to be easy to use and requires minimal training, which makes it a great option for businesses that don't have dedicated technical staff. When it comes to pricing, both platforms offer a range of plans to suit different business needs. Salesforce has a range of plans, including Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud, with pricing ranging from $25 to $400 per user per month, depending on the plan and the number of users. HubSpot, on the other hand, offers four plans – Free, Starter, Professional, and Enterprise, with pricing ranging from $0 to $3,200 per month, depending on the plan and the number of contacts. However, it's important to note that the pricing structure of the two platforms is different. Salesforce charges per user per month, while HubSpot charges per contact per month. This means that businesses that have a large number of contacts but a small number of users may find HubSpot to be more affordable than Salesforce. Moving on to customer support, Salesforce offers a range of support services, including phone, email, and live chat. They also have a knowledge base and community forum where users can find answers to their questions. However, these services are only available to customers who pay for hire to your plans. In contrast, HubSpot offers 24x7 customer support across all plans, with dedicated customer success managers available to help businesses grow and succeed. Let's talk about implementation. Salesforce offers a Jumpstart implementation for $5,000, which includes a set of pre-configured tools and services to help businesses get started quickly. They also offer additional technical consulting services for additional fees. HubSpot, on the other hand, offers a flat rate of $3,000 for enterprise onboarding, which includes a dedicated onboarding team to help businesses get started with the platform. When it comes to platform maintenance, both platforms require regular updates and maintenance to keep them running smoothly. Salesforce offers a seamless platform built on one codebase, which means that businesses can enjoy a consistent user experience across different modules and applications. However, businesses that use Salesforce may need to set up and maintain connectors for multi-cloud integrations, which can be time-consuming and expensive. HubSpot, on the other hand, offers a platform that is fully integrated with its own suite of marketing and sales tools, which makes it easy for businesses to set up and maintain. Sales engagement software is another important feature for businesses that want to automate their sales processes. Salesforce offers Salesforce Engage for $50 per user per month and high-velocity sales with Salesforce Inbox, which includes email sequences, tasks and calling queues, playbooks, documents and templates, meetings, and mobile app. HubSpot offers a range of sales engagement tools as part of its enterprise plan, including team email. Salesforce offers outbound calling software that is included in all plans. However, there are calling limits that apply – 2,000 minutes per user per month for enterprise – and it's not available in all countries. HubSpot's calling and logging feature costs $40 per user per month for 1,000 minutes and offers a more robust solution that includes call tracking, recording, and integration with sales and marketing tools. Conversation Intelligence and Call Coaching Software Salesforce offers Conversation Intelligence and Call Coaching Software, which includes 1,500 transcription hours per account per month, with additional capacity available for purchase. HubSpot's enterprise plan also includes Conversation Intelligence and Call Coaching Software, providing an excellent solution for businesses looking to enhance their sales process. Ecosystem Both Salesforce and HubSpot have vast ecosystems that integrate with various third-party applications, making it easier to streamline workflows and enhance productivity. Salesforce has an extensive ecosystem of over 3,000 applications that integrate seamlessly with the platform. Some of the most popular integrations include Adobe Sign, DocuSign, and Slack. HubSpot also has a robust ecosystem of over 500 integrations, with popular options such as Zoom, MailChimp, and Shopify. The ecosystems of both CRMs are constantly evolving, with new integrations being added regularly. Total Control and Flexibility Salesforce provides businesses with complete control over their CRM solution, allowing them to customize every aspect of their platform to meet their unique business needs. The platform provides extensive customization options, including custom fields, page layouts, and workflows. This level of flexibility makes Salesforce an excellent option for businesses that require advanced features and a high degree of customization. HubSpot also offers a significant amount of flexibility, but it may be not as extensive as Salesforce. However, HubSpot's platform is user-friendly, making it easy to use and customize without the need for technical expertise. Power and Functionality When it comes to power and functionality, Salesforce is the clear winner. Salesforce is known for its extensive feature set, providing businesses with everything they need to manage their sales, marketing, and customer service operations. The platform includes advanced capabilities such as Artificial Intelligence, Predictive Analytics, and Customizable Dashboards. Additionally, Salesforce provides businesses with a vast area of tools, including marketing automation, lead management, and customer service, making it an excellent all-in-one solution. HubSpot, on the other hand, may not offer the same level of functionality as Salesforce, but it is still a powerful CRM with a robust set of tools, including lead generation, email marketing, and social media management. Though Salesforce and HubSpot are powerful CRMs that can benefit businesses of all sizes, Salesforce is a more comprehensive solution offering advanced features, extensive customization options, and a vast area of tools. HubSpot, on the other hand, is more user-friendly, cost-effective, and ideal for small to medium-sized businesses. Ultimately, the choice between Salesforce and HubSpot depends on your business needs and budget. If you require advanced features and customization options, Salesforce is the best choice. If you're looking for a cost-effective and user-friendly CRM, HubSpot is an excellent option.