Speaker 1: Hi, everybody. It's Professor Ashley, your favorite professor, your favorite. All right. In this video, well, actually, first of all, how are you? How are you doing? Welcome back and also welcome if you're new. In this channel, I like to give you guys information on helping you become a high performing health care administrator. I also have coaching available and courses that will help you do that. But let's get to the free content, right? Anyways, in this video, I'm going to share with you just 10 things that you should actually know working in health care. Let's dive right in. Number one, the first thing that you need to know would be you need to maintain professional boundaries with the patients. Our health care administrators may or may not have that direct contact with the patient. But if you do, make sure that you're not getting too friendly, but also that you're friendly. Make sure that you do have professional boundaries with the patients because patients can wear you down. Don't share personal information with your patients. Don't connect on that type of a level. Make sure it's always a professional relationship. And of course, you're going to show empathy and you're going to care for the patient. But like I said, always just maintain a professional boundary there. Don't get too personal with patients because that can backfire. So the second thing that you need to know working in health care is that you need to be compassionate and be empathetic to the needs of others, especially when they're in crisis. Patients are very sick. They don't know very much about what is going on with them. They could be dealing with a lot of stress, especially with payment and insurance and family issues. Their family is sick. At the very most, they're scared. They don't know what's going on. They don't know what they're going to have to do. They don't know what type of decisions they might have to make. And so they might be in a highly stressed environment. So always just keep that in mind. Think about how you would want to be treated by a health care professional if that was happening to you. Number three, treat all information as confidential. All information. Just treat it as confidential, even if you think that it's fine, that's another health care professional over there or that's a clinician over there. It's OK if I mention what's going on with that patient. Don't. Don't take chances or anything like that. Everyone's very tight about their health information. And you also just you just don't know. OK, so that's not someone who is assigned to the patient. Also keep in mind that different health care professionals, different clinicians play different roles in taking care in the health care team and taking care of that patient. And some of them may be able to see only certain parts of that patient's information, whereas other clinicians may be allowed to see all of their information. So it really just depends on the role. You as a health care administrator need to make sure that the information is not getting into the wrong hands. That obviously can be a lawsuit waiting to happen. I won't share anything without the actual patient's consent. And even then I would be careful. Next one, take care of your own physical and mental well-being. Health care is a very stressful environment, especially if you're working in like the hospital environment, which is where majority of health care workers work. Right. So the hospital is going to be very stressful and you're usually working really long hours. It's so easy to let your health go, let your mental health go and your physical health. So what you need to do is understand that and make sure that you're exercising regularly. You cannot skip going to the gym. Everybody has to go to the gym. You also have to eat well. Make sure that you are taking your vitamins and you're eating your vegetables. Try practicing meditation. Just try just making sure that you're thinking more positively. Drown yourself by people that help you feel more elated rather than stressed out. Because you're already working in a terribly stressful environment and it's not going to help you. And if you're in a bad situation or you're in a bad health situation, you can't do much for your job and your co-workers. And also, what does that lead to? The patient. If everything is going wrong with you and you make things go wrong with the people around you, it's going to lead to bad things happening to the patient. And that's not what we're here for. Right? Know what's expected of you. Know your role in the organization you work for just so that there are no surprises. Because there are tons of surprises all the time. But at least if you understand your role and where you fit in the whole organization, you can handle it a lot better. And you'll have a stronger foundation. That's what I say. It helps you handle the actual surprises. Number six. Speak up if something isn't right. Don't just go, huh. I wonder if that's fine. If something doesn't seem right, you need to say something. Ask someone about it. Ask whoever, your superiors, whoever you report to. Just make sure that it's going okay. Make sure that that's not an actual problem. Because who knows? What if nobody noticed? Or what if everyone else has been ignoring that problem and it never gets solved? Again, if there are problems and there's chaos and negativity and toxicity within the healthcare environment, in that healthcare organization, ultimately it leads to bad things happening to the patient. Number seven. Be punctual and respectful to the patients. Let the patients be late if they have to be. You're here for the patients. You represent the organization and you need to show up. If you want your organization to be top-notch and you guys want to compete with everyone, eventually, make more money, get more patients, be more successful, you gotta be on time. And you have to show up and you have to be respectful. Number eight. Healthcare is a super high-stakes environment, so you need to know your job well. And you also need to know everyone else's job. I mean, you don't need to know their job job. You don't need to actually perform their tasks and duties. But what you do need to know is what they're responsible for in relation to what you do. And also how the workflow is supposed to go in the entire organization. Because, again, you want to think of it as a whole organism. And so you need to know, just as we're organisms and we should know what our body's doing, we should know what our parts do. We know what our hands do. We know what our eyes do. We know what our brain does, even though maybe we don't always have the best control over our brain. That's not really our job. We know that our lungs are taking in oxygen and expelling carbon dioxide. But we're not in control of that. That's not our job. We don't have to do that. So it's not necessarily your job to do what the clinicians do or what anyone else is doing. But you should know what they have to do. Sometimes you can spot, especially as an administrator, you can spot when something is going wrong just because you know what's supposed to happen. You know which role is supposed to cover what. So number nine, important to stay up to date with new developments in healthcare. So important. The healthcare field, it's always changing. It's constantly changing. Science changes. Technology changes. We learn new things. There will be new methods of taking care of the patient. There will be new procedures and technologies and things that we'll have to understand on the administrative end of healthcare as well. So it's super important to stay up to date with everything. Some ways you can do that would be making sure that you always go to these healthcare events, networking events, conferences. And also, you can take courses online. Continuing education courses. You can use Coursera. There's edX as well. There are probably hundreds of different platforms that offer continuing education courses. The reason why you want to stay on top of all of that is because it keeps you relevant, competitive, and ultimately it keeps the patient safe. The very last one, number 10, is going to be... Can I get a drumroll? You need to understand exactly how the whole healthcare delivery system in this country works. And I cannot tell you how many health administrators don't actually know how it works. I mean, yes, executives and people at higher levels, they know how this whole thing works. But a lot of people do not know exactly what the difference is between managed care and a health insurance plan. So it's very, very important for people to, especially if you're working in this field, if you're managing people... The clinicians are like the interface, right? You're on the back end. If you don't even know how the back end works, you're not going to be able to go very far in this field at all. Nor are you going to be able to ever get into business for yourself. You're not going to be able to go after new developments in the field. You're not really going to be able to connect with other healthcare providers very well. You have to know how this field works. You have to know how the whole system works. And unfortunately, our system is probably the most complex in the entire world. That being said, it's very important to understand how it moves. If you find yourself in that boat where you're one of the administrators who don't really know how all the working parts in this entire healthcare system really work... Then you need to take some courses to learn how it moves. There are plenty of courses out there. I even offer a course. You can visit my website, purchase my course, and just go through the whole thing. It's called Medical Care Organizations. You can go through that one and it gives you an entire overview of this whole healthcare system. You don't have to take my course, but you should learn about the whole system in some form. My 10 things that you need to know when working in healthcare. If this video has provided you value, if you got something out of it, then please help me and help support this channel. And please help support all the other students who are learning from this channel by clicking the subscribe button and also liking this video. You can also dislike it if you really did dislike it. I'm not going to get mad. Maybe I will, but I won't get mad at you directly. If I missed anything, please leave it in the comments so that other people can read that and learn from you. I'll see you guys later. Good night. Have a good week. There are no...