Reviews 2026 | GoTranscript

★★★★★

4.9/5

Based on 3,756 verified reviews

98.7% of customers rate us 4–5 stars.

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"One of the bigger advantages of choosing GoTranscript is that it can cater for the more complex projects you may need to handle"

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"We found that GoTranscript is the best service for people who need the most accurate transcripts."

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Loading all the files into the portal was AWFUL! Took a full hour! Constantly needing to refresh. Customer service solution for me to use ANOTHER portal to send all the docs and then THEY will upload. Lunacy. Once submitted: Turn around time is very good. The quality of the transcript is good - I do wish that timestamping was not an extra charge, seems basic. Also, there should be a choice of various formats (word, excel). Still - it was fast and accurate! That is the most important fact!

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★ ★ ★ ★ ★

The service was good and the texts I received very pretty accurate. Just a few things to adapt afterwards.

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★ ★ ★ ★ ★

The transcripts were completed on time. There were a few misinterpreted words (names and places). I would have appreciated an email to tell me the transcripts were ready. Overall, I am happy with the work and will use the service again.

fast turn around than actually expected

283 / 754

I really wanted to take the time to thank you for your incredible client service, because I think it's what makes the difference. The service itself is on point and quick; that's perfect. We had to change only a couple of things, mostly to be perfectionists ourselves; I mean, you promised 24h delivery, and it was faster, so I could take my time reviewing. But really, the client service and specifically, Monica, she was so nice and trying to find the best way to help us. I started writing expecting an AI to answer me, and I was really surprised not only to have a human to talk to, but a really nice one, a fast one, and an efficient one. Thank you all!

The work was done really good thank you. For some students who are doing it for university you could additionally ask which rules (e.g. Kuckartz and Rädiker, 2022) should be applied while transcribing...I do not mind paying more that extra service.

The transcription was great. The only reason I gave 4 instead of 5 stars for Accuracy was that quotes from different people were included in the same paragraph. It would have been better if new speakers were given new paragraphs. I didn't have to use customer support but the field was required, so I gave it a 4, but I'll definitely use this service again.

good service

1 / 754

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