Speaker 1: Hi, and welcome to this short video about using the closed caption feature in Zoom to support multilingual learners. My name is Leanne Godfrey, and I'm the faculty liaison at the Minnesota English Language Program, or MELP. My primary responsibility is in supporting you, faculty and staff, in better serving our multilingual learners across campus and in the classroom. The closed caption feature in Zoom is called Live Transcript, and you can enable this from the main toolbar. If you don't see it immediately, you can click on the three dots or the More option and select it there. Once you've selected it, you will have three options. The first is to assign a participant to type. So this would allow you to give someone else in the Zoom room the ability to transcribe. You might use this if you have a professional providing a transcription of your class. You can also assign yourself to be the transcriber, or what I've been using is the Enable Auto Transcription at the bottom. Once you've clicked this, you can now see the closed caption or transcription in the black box below the speaker. On the student side, once you've enabled Live Transcript, the student should see a CC or closed caption symbol in their toolbar, and they can opt in or out to having the transcript available to them. You'll want to tell your students to turn it on, at least to try it out, and explain possible benefits, which I will share in a minute. But before talking about those, I want to share a few additional settings. Once again, you can click on the three dots and see the menu of options. Here you should be able to select Subtitle Settings to adjust the font size and the size of the black text box where the captions appear. Students can also do this on their end. Any settings you select will only impact your view. In this same menu, one additional feature to know about is the View Full Transcript. This allows you to have a turn-by-turn view of the transcript. It shows up as a white text box, much like the chat box. This may be useful if many people are talking and it's otherwise hard to see or know who is speaking. Okay, so now on to the transcription itself. In using this transcript feature and in talking with colleagues, it seems that the transcription is quite good and tends to be fairly accurate. It's not perfect, by all means, and it may have its biases in terms of accents. But that said, we found it best and most accurate when the speaker is intentional about their pace and enunciation. So lots of errors and mistakes in the transcripts can serve as a great reminder to the speaker to pay attention to that, which I would argue is actually one reason to use this feature. For various reasons, it can be hard to hear in the online space. Online sound quality isn't always good. There are often background noises, mics and speakers aren't always optimal, and so on. So slowing down can help everyone, which also aligns with the mission of Universal Design and making our courses as accessible as possible to as many students as possible. So one specific way offering closed captions supports multilingual learners is that it offers the meeting or class session to learners in two modalities, both in the moment and later. Since Zoom captures a transcript and it can be shared to review at a later date, having the content both in audio form and visual form can enhance accessibility for all learners. Along these lines is that being able to reference the transcript while listening can help with listening comprehension and confirm for students what was heard. This could in turn boost confidence and understanding and potentially in their participation throughout the session. Finally, viewing the transcript may increase the student's awareness or noticing of grammar and language usage, including pronunciation, vocabulary, idioms, and more. This may especially be true if the transcript is made available for review at a later time, which I'll show you how to do now. Each Zoom call generates a number of files, including a transcript of the closed caption if the closed caption feature was selected. To access these, you can open Recent Documents in your Finder perhaps, look for Automatically Generated Zoom Folder, and select the folder associated with the date and time of your Zoom meeting or class. In that folder, you will find a text file of the CC transcript along with the other available files, including a transcript of the chat and a video recording if the session was recorded. These are available to the host of the meeting, so you will need to share these files with your students if you want them to have access at a later time. I hope you found this tutorial helpful. I'd love to hear how you're using this feature or what else you're doing to support the multilingual learners in your classes. Or if you have any questions, please send me an email at berg1207 at umn.edu and be sure to visit all the additional resources we have available at esl.umn.edu. Thank you so much.