Real-Time Transcription Tool for Customer Service Calls
Explore our tool for transcribing calls with real-time analytics, built on Figma, Google Firestore, and enhanced with Assembly AI features.
File
Real-time Transcripts for Customer Service - AssemblyAI Hackathon 2022 Submission
Added on 01/29/2025
Speakers
add Add new speaker

Speaker 1: So, for our project, we built a real-time transcription tool for customer service use cases. So, you can see here, the customer can join a call, either through voice or video, and then you click Start Recording, and you can see at the bottom, now the real-time transcript is popping up at the bottom of the screen. So, once the call is finished, then it gets sent into the backend, and so we have a dashboard here that will show different analytics, such as the number of calls and who resolved them, as well as the tickets. So we built the backend dashboard with Figma, and for the video call portion, we used meter.ca, and for the backend, it's built on Google Firestore for the database. And the next steps would be to improve the frontend and turn on auto-recording for whenever the customer joins, and we would continue working on the backend to provide extra analytics, such as being able to see the most important issues of the day using Assembly AI's topic detection and sentiment analysis, and some of the other features that are built into Assembly AI. So, thanks for your time, thanks for watching, bye.

ai AI Insights
Summary

Generate a brief summary highlighting the main points of the transcript.

Generate
Title

Generate a concise and relevant title for the transcript based on the main themes and content discussed.

Generate
Keywords

Identify and highlight the key words or phrases most relevant to the content of the transcript.

Generate
Enter your query
Sentiments

Analyze the emotional tone of the transcript to determine whether the sentiment is positive, negative, or neutral.

Generate
Quizzes

Create interactive quizzes based on the content of the transcript to test comprehension or engage users.

Generate
{{ secondsToHumanTime(time) }}
Back
Forward
{{ Math.round(speed * 100) / 100 }}x
{{ secondsToHumanTime(duration) }}
close
New speaker
Add speaker
close
Edit speaker
Save changes
close
Share Transcript