The pandemic seems to be nearing its conclusions, but occasional new challenges as the lately emerged Delta variant still pose some threat to remain in strict public limitations. Public service providers still have to think of increasingly better ways to provide their services. This is especially important regarding the vulnerable groups, who often need more access to medical care than the rest.
Telehealth services are one of the most effective solutions in bridging the pandemic circumstances and needs for medical services by many people.
Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. Lately, its usage has risen significantly: from 0.15% in March 2020 to 13% a year later.
Telehealth increases accessibility and lowers costs. However, to make the most use of it, additional tools and services are needed. For example, remote monitoring devices collect the data for analysis, and medical transcription services or closed captioning bring more accuracy and inclusiveness into getting health services to the beneficiaries.
The primary audience of telehealth is the elderly. Compared to the rest of the social groups, persons within this demographic are the most likely to have a hearing impairment. This challenge can be effectively addressed by closed captioning.
Yet, transcriptions are especially helpful to make the service work for both the medical personnel and the clients. The calls can be transcribed and added to the patient’s health for immediate analysis and record-keeping in case of any future examinations or e-visits.
We are now facing an opportunity to redefine the processes of health service provision and quickly implement process innovations as closed captioning or medical transcriptions.