How We Maintain Our Business Continuity During The Coronavirus (COVID-19) Outbreak

How GoTranscript Responds to the COVID-19 Pandemic

The COVID-19 pandemic has changed how companies operate worldwide. At GoTranscript, we want to be clear about the steps we are taking to protect our community and keep our services running smoothly. Our team is focused on keeping everyone safe and informed while maintaining high-quality service.

Health and Safety Remain Our Top Priority

GoTranscript puts the health and safety of our customers, employees, and their families first. We follow updates from trusted organizations like the World Health Organization and adjust our response based on their guidance (WHO, 2024).

• We regularly share new information and health tips with our team and clients.
• We keep everyone updated about changes that may affect our operations.
• We encourage safe working environments, with most staff working remotely.

Our goal is to prevent the spread of the virus and protect our entire community.

Sharing Critical Information with Transparency

In a fast-moving situation like a pandemic, clear communication matters. GoTranscript promises to keep our clients and employees in the loop with full transparency.

• We rapidly share important updates with our clients and staff.
• We explain any service adjustments as soon as they happen.
• We answer questions and address concerns quickly.

This approach helps everyone make informed decisions.

Optimizing Operations and Service Speed

Many businesses faced slowdowns during the pandemic. At GoTranscript, we planned ahead to maintain seamless operations.

• We use backup systems to ensure we can deliver on time, even during disruptions.
• We work with a global network of freelancers. This allows us to spread workload and limit delays.
• We introduced regular progress checks to spot problems early.

Our expanded team has helped us meet the increased demand for [transcription services](https://gotranscript.com/transcription-services).

Supporting Students and Educational Institutions

The switch to online learning made academic projects more challenging. We responded by partnering with schools and universities so students could submit work on time.

• Our reliable [automated transcription](https://gotranscript.com/automated-transcription-services) and [closed caption](https://gotranscript.com/closed-captioning-services) services make remote learning easier.
• We adjust delivery times and offer special support for educational needs.

Partnering with more educational groups helped students complete tasks even during lockdowns.

Expanding and Improving Customer Support

Fast and helpful customer support is more important than ever. GoTranscript has increased our customer support team by 200% to keep up with customer needs (Company Data, 2024).

• We provide remote support so clients get help wherever they are.
• Our team is trained to answer any questions about our [AI transcription subscriptions](https://gotranscript.com/ai-transcription-subscription), [subtitling](https://gotranscript.com/subtitling-services), and more.
• We offer consultations to ensure you pick the right service for your project.

By growing our support team, we solve requests and issues faster than before, reducing wait times and confusion.

Ensuring Seamless Delivery

We know how valuable your time is. That is why we have improved our systems to deliver your files quicker and more reliably, even with rising demand for online media and content translation.

• We track every order to prevent slowdowns or lost files.
• Our global network can handle volume spikes across multiple time zones.
• Frequent quality checks guarantee our [transcription proofreading](https://gotranscript.com/transcription-proofreading-services) and [text translation services](https://gotranscript.com/text-translation-services) meet high standards.

Choosing GoTranscript means choosing accuracy and speed, whatever global event is happening.

Keeping Our Community Updated and Supported

We know many people feel anxious during uncertain times. GoTranscript believes in reducing stress through steady communication and trustworthy service.

• Our blog and help center publish updates to common COVID-19 questions.
• We inform customers about any changes in [transcription pricing](https://gotranscript.com/cheap-transcription-rates) or [captioning services pricing](https://gotranscript.com/cheap-captioning-rates) so there are no surprises.
• Our support team provides resources for mental health and remote work tips.

We strive to be a source of clarity, not confusion.

Thank You for Your Trust

We appreciate your support during these unpredictable times. We are committed to giving you the fastest service, accurate results, and honest communication as the world adjusts to new challenges.

GoTranscript Is Here to Support Your Needs

Whether you need [audio translation services](https://gotranscript.com/audio-translation-services), [order transcription](https://gotranscript.com/upload/transcriptions), or [order captions](https://gotranscript.com/upload/captions), you can rely on GoTranscript for secure, timely, and accurate solutions. Our team continues to adapt and grow, ensuring we can support you—however the world changes.

If you need reliable transcription, captioning, subtitling, or translation help during the COVID-19 pandemic and beyond, GoTranscript offers all the solutions you need.