How We Maintain Our Business Continuity During The Coronavirus (COVID-19) Outbreak

17 March 2020
GoTranscript Blog How We Maintain Our Business Continuity During The ...

The global coronavirus (COVID-19) outbreak is developing quickly. We believe it is important to be transparent about how GoTranscript.com is responding to this pandemic and the rapidly evolving events. Our business philosophy is to approach this situation with urgency and empathy. GoTranscript’s top priority is the health and safety of our customers, employees, and their communities. We want to ensure that our customers and employees all over the world remain alert so that we can keep providing our services without slowdowns. We have enhanced surveillance and monitoring of updates from the World Health Organization (WHO) and will continue to act according to their instructions and recommendations.

Information is more critical than ever. We pledge to share updates with our clients and employees as quickly as possible with full transparency and with safety foremost in mind. We will educate and protect our community as we continue to monitor the situation so we can respond to any upcoming challenges in the best way possible. We pledge to continue sharing information with the community we serve to prevent the spread of the virus and to keep our clients and employees, as well as their loved ones, safe and healthy.

We’re Optimizing Our Operations and Delivery Times

GoTranscript is committed to maintaining business continuity and disaster recovery plans focusing on preventing outage through redundancy of business operations as well as rapid recovery strategies. If situations occur where a customer is impacted, GoTranscript’s goal is to quickly and transparently isolate and address the issue.

Due to the high demand for our services, we are partnering with more freelancers all over the world to ensure we can deliver our services on time and faster than ever before. We have put in place reporting cycles to mitigate any problems and ensure our operations continue seamlessly. Rest assured that we’re fully prepared for any possible impact the coronavirus (COVID-19) outbreak might have on our business. We’re also partnering with high schools and universities to make sure students can finish their academic projects on time.

We’re Improving Our Support

Employees will interact with our customers and the general public remotely and promptly to improve response times and the quality of customer support. We continue to offer more avenues for you to get the services you need most. GoTranscript is investing money into expanding our business and our worldwide team to ensure that we can deal with any unexpected increase in orders. We are looking to continually improve our operations and stay on top of the challenges of this dynamic crisis.

We have increased our customer support team by 200% to make sure we address and resolve any request or problem for our clients as fast as possible. We are here to support you, provide consultations, answer any inquiries, and solve any issues you may have with our services. As the challenges regarding the global coronavirus (COVID-19) outbreak are continually changing and evolving, it can be somewhat difficult to find clarity. It’s certainly a stressful time for our customers and the communities we serve, so we want to do everything we can to minimize panic and maximize safety.

Thank You

As always, we would like to use this opportunity to thank you for being our customer. Thank you for your continued trust, support, and understanding during this rapidly evolving situation. We make every effort to support our customers and community by providing even better support, quality of our services, as well as delivery times.

Peter Trebek
CEO, GoTranscript.com