Smith Micro Software provides solutions for mobile operators, which often involve machine learning. Although it made tremendous leaps in recent years, machine learning still can't compete with the human ear when it comes to producing an accurate transcript. This is especially true when the recording quality is not optimal. Because of that, Smith Micro Software uses GoTranscript's services to provide a precise reference file they can use as a reference for machine-generated transcripts.
"We were looking for an API-driven human transcription service and came across GoTranscript in a web search," says David Sperling, CFO at Smith Micro Software. "We previously used another company, but their support was not great, and they did not offer transcription services in languages other than English."